Admissions & Outreach Coordinator

Location: South Jordan, UT Department: Admissions Job Type: Full-Time At The Phoenix Recovery Center, we believe in empowering individuals and families to heal from substance use and co-occurring mental health challenges. Guided by our values of People First, Teamwork, Authenticity, and From Pain to Purpose, we provide a full continuum of care including Residential, PHP, and IOP services. Position Summary The Admissions & Outreach Coordinator serves as the bridge between the community and The Phoenix. This role is responsible for: Managing the admissions process from first contact to admit Educating and guiding prospective clients, families, and referral partners Building and maintaining referral relationships in the community Increasing awareness and engagement through outreach efforts This role requires a balance of relationship-building, urgency, organization, and strong communication skills . Key Responsibilities Serve as the primary point of contact for prospective clients, families, and referral sources Complete intake assessments and guide clients through the admissions process Ensure completion of all required documentation, including intake checklist and guarantor agreements Communicate effectively with insurance providers and verify benefits as needed Maintain consistent follow-up with leads and referral sources Demonstrate strong phone communication and ability to build trust quickly Participate in rotating on-call evenings and weekends Community Outreach & Relationship Development Develop and maintain relationships with referral partners, detox centers, healthcare providers, and community organizations Represent The Phoenix at community events, networking functions, and professional meetings Conduct presentations and educational sessions to increase awareness of services Track and report outreach activities, outcomes, and growth opportunities Collaborate with leadership to evaluate and improve outreach strategies Performance Expectations Strong follow-through on commitments and attention to detail Ability to manage multiple priorities with efficiency and urgency Builds trust through honesty, integrity, and professionalism Demonstrates initiative, adaptability, and problem-solving skills Maintains a client-centered, solutions-focused approach Produces high-quality work with minimal wasted effort Qualifications Minimum 2 years of experience in admissions, outreach, behavioral health, healthcare, or related field Strong interpersonal and communication skills Knowledge of behavioral health systems and referral processes preferred Ability to work independently and as part of a team Proficiency in Microsoft Office and CRM systems (KIPU, Salesforce, or similar) Valid driver’s license and reliable transportation (must qualify for company insurance) Ability to travel locally for outreach activities Schedule Monday – Friday, 9:00 AM – 5:00 PM Flexibility required for on-call nights and weekends Compensation & Benefits $18-$20 /hour starting (DOE) Monthly bonus structure (department & individual performance) Health, Dental & Vision Insurance (75% employer contribution) $50,000 Life Insurance Policy 401(k) with employer match PTO & Paid Holidays Why Join The Phoenix? You’ll be part of a mission-driven team that is changing lives every day. This role offers the opportunity to directly impact client outcomes while helping grow a strong, respected presence in the community. Other Open Positions Administrative AssistantSouth Jordan, UT | Clerical Fully Licensed Mental Health Therapist/ Clinical SupervisorSouth Jordan, UT | Clinical Admissions CoordinatorSouth Jordan, UT | Admissions Administrative AssistantSouth Jordan, UT | Clerical Residential Support StaffSouth Jordan, UT | Program Mental Health TherapistSouth Jordan, UT | Clinical Mental Health Therapist (PT)South Jordan, UT | Clinical PsychiatristSouth Jordan, UT | Medical #J-18808-Ljbffr