Manager, Park Operations

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

Operations Leaders are assigned segments of the Operations department functions which include Guest Arrival, Ride Operations, and Park Quality. In addition, all Park Operations Leaders will provide overall support to the Operations department and park to ensure success. As a Park Operations Manager you will:

• Directly responsible for leading 300+ ambassadors and directing the day-to-day operations and special events of the Busch Gardens (ride operations , park quality, parking, tolls, ticketing, guest relations) teams
• Oversee compliance with budget and reconciliation for revenue, labor and expenses; deliver revenue and EBITDA growth
• Oversee and manage operational areas as assigned; these may include: Guest Arrival, Park Quality, Attractions, Education, and Revenue at Busch Gardens
• Create and maintain a safe and secure environment for ambassadors, guests as well as safeguard company assets
• Ensure compliance with all SEA protocols, procedures, standards and regulations
• Monitor processes and procedures and initiate process improvements
• Hold ambassadors and leadership accountable for guest service / engagement standards, policy and procedural exceptions, guest service metrics, and other performance measures
• Oversee employee training resulting in a professional workforce and a safe work environment
• Mentor and develop the team in the interest of preparing them for both daily operation and advancement
• Communicate all relevant information to ambassadors, supervisors and all levels of leadership as appropriate through written and verbal methods
• Provide area the tools and resources to accomplish their daily tasks
• Attend meetings and participate as Park Manager on Duty for opening and closing shifts
• Partner with other departments
• Perform other duties as assigned
• Subject to Career Development Change based on business need and development opportunities

What it takes to Succeed:

• Be at least 18 years of age
• Have at least a high school diploma or equivalent
• Have at least 3 years of supervisory experience in a theme park or high-volume employee and customer centered environment with demonstrated success
• Have a valid Driver's License and able to meet company driving guidelines
• Be a self-starter, innovative thinker and able to work with a diverse group promoting teamwork
• Possess excellent organizational, analytical, verbal and written communication skills with the ability to interact professionally and meet the needs of guests, ambassadors and other departments
• Highly motivated with the ability to motivate, inspire and nurture others
• Ability to thrive in a fast-paced work environment
• Ability to provide and receive constructive feedback
• Ability to work a flexible schedule, including weekends, mornings, evenings and holidays
• Be flexible in work locations as placement will depend on business needs and career development opportunities
• Professionally represent the park, our ambassadors and products at all times
• Perform the following physical activities on a frequent basis; stand, walk, climb ride location stair towers, bend floor-to waist/waist-to-overhead and reach overhead, simple grasp and fine manipulation tasks

Compensation: 55,000-65,000 USD Annually

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.