Summer Program Staff - Residential Life Manager (Live-In)

Description Braintree, MA Stafford House Study Holiday Program (SHSH) is part of CATS Global Schools (CGS), one of the leading providers of pre-university academic courses and English language courses hosting international students aged 12-18. The program is designed to provide short-term language courses with evenly balanced academics, social activities, sports and excursions in a safe, well-managed environment. Each year, Stafford House opens ‘pop-up’ schools in multiple locations across the US and UK. These schools focus on offering an all-inclusive language and cultural experience for juniors students (ages 10-18). In addition to daily ESL classes, Study Holidays students participate in a robust activities program that allows them to practice their English through sports and other social activities on campus as well as regular excursions to popular cultural & historical attractions within the New England area. In order to ensure our students have an exciting, inspiring & safe experience, staff members will collaborate in the following areas: Academics Activities Housing & Meals Transportation Residential Assistants (health, safety, supervision, support) The Residential Life Manager has a critical role. Your team will be the first to meet all new students when they arrive at Boston Logan airport and then check-in to camp. You will work closely with the Director of Studies, Center Director and the Student Activities Manager to ensure that each one of our students has a life changing experience throughout their summer program. The dates of employment for this role are mid-June to early August 2026. You will have supervisory responsibility over the student’s welfare and support functions including: Student Meals Student Housing Night-time Supervision Airport Transfers In order to facilitate the above activities, the Residential Life Manager’s primary responsibilities include: Coordinating with the Catering and Facilities Teams Ensuring that rooms are ready for turn around for newly arriving guests Creating weekly work schedule for Residential Assistants Coordinating with transportation partners to arrange airport transfers for students from Boston Logan airport Training & managing a team of Residential Assistants Overseeing the arrivals and check-in process each Sunday Collecting and maintaining student documents (Passports, insurance, parental consent forms, etc.) Meeting with group leaders to discuss any student residential issues that may arise Participating in on-site student activities, in order to promote school community Answering student emergency phone during off-hours if necessary Requirements We are looking for someone who: Has enthusiasm, energy and a get-it-done attitude Wants to contribute to a positive team environment Flexible schedule; sometimes working evenings or weekends The ability to perform residential duties at least 2 nights per week Good interpersonal & conflict-resolution skills Has excellent problem solving and critical thinking skills Has a sincere desire to work with international students Has the ability to manage multiple priorities while maintaining strict attention to details Sensitivity to cultural differences among international students Strong ability to stay focused in a high-paced work environment Has the legal ability to work in the United States (we will not be offering sponsorship) Pluses Second Language ability Experience communicating with English learners Previous experience in industry (ESL, Juniors Camps) Experience living or studying abroad Previous experience managing a small team The ability to take on more substantial residential duties Familiarity with the Boston/New England area Compensation Competitive salary On-site housing provided On-site meals provided Willingness and Ability to live our company values in the workplace Accountability – Takes responsibility, dedicated, committed, proactive, decisive Enthusiasm – Flexible, responsive, can-do attitude, honest, willingness to learn, positive in the face of challenges Creativity – Identifies areas for improvement, implements new ideas, unique problem solving, solutions leader Team player – Friendly, punctual, reliable, respectful of co-workers, collaborative Customer focused – Whether this is our students, colleagues or external contacts Approachable, helpful, shows empathy, welcoming, organized, attention to detail, courteous #J-18808-Ljbffr