Project Manager - Operations Program Support

Project Manager

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Project Manager in Performance Consulting, you will be at the forefront of innovating Project and Program Management across Consumer and Community Banking Operations. You will manage complex, high-visibility cross-division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion. Your efforts will have a significant impact on the business, requiring you to lead teams, manage resources, and ensure successful delivery of project objectives. You will deliver comprehensive solutions that empower excellence in our clients to achieve their strategic goals, leveraging our expertise in innovation, collaboration, and execution to create lasting value and drive organizational success.

Job Responsibilities:

• Manage fast-paced, complex, cross-functional programs or projects with significant business impact.
• Define key roles and responsibilities and ensure appropriate resources are assigned throughout the program/project lifecycle.
• Develop and manage integrated plans, providing regular progress communications to stakeholders.
• Lead teams to actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones.
• Establish best practices and innovate approaches to Program and Project Management, building a continuous improvement model.
• Ensure programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in a related field from an accredited learning institution.
• 5+ years of related Program or Project Management experience.
• Broad project / implementation delivery experience, including understanding of relevant tools, processes, and best practices.
• Experience managing project deliverables, business initiatives, or technology in agile, waterfall, or hybrid methodology.
• Proven ability to manage multiple efforts, resources, and address issues in a timely manner.
• Demonstrated initiative and creativity to ensure successful and timely execution; strategic thinker with proven analytical abilities.

Preferred Qualifications, Capabilities, and Skills:

• Project Management Professional (PMP).
• Certification and / or demonstrable experience in process improvement initiatives (e.g. Lean Six Sigma), target state design, change management, or data insights / analysis.
• Excellent verbal & written communication skills; ability to communicate progress and issues to the team and stakeholders.
• Strong interpersonal skills to inspire/motivate the team and instill confidence and trust within the business, operations, and technology teams.
• Proven leader with the ability to manage programs/projects effectively and meet deliverables in a timely manner.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.