Front Desk Administrator

Job Description

The Front Desk Administrator serves as the first point of contact for members, guests, and visitors .


This role is responsible for providing excellent customer service, managing front desk operations, assisting with member services, and ensuring a welcoming and professional environment. The ideal candidate is friendly, organized, detail-oriented, and able to multitask in a fast-paced hospitality setting.

Hours 8am-4pm Thurs Friday Saturday / Saturdays a must (Training 2 weeks PT 12pm- 4 pm M-T-W-F-Sat)

Salary :$22 per hour to start


Location: Treasure Island


Key Responsibilities:

• Greet members, guests, and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls and emails.
• Check members and guests in and verify memberships or reservations.
• Provide information about club amenities, events, policies, and services.
• Manage guest passes and maintain accurate visitor logs.
• Handle reservations for club facilities, events, and activities.
• Process payments, membership fees, and other transactions as needed.
• Maintain front desk area to ensure it is clean, organized, and presentable.
• Coordinate with club staff to ensure smooth daily operations.
• Assist with administrative tasks including filing, data entry, and scheduling.
• Address member or guest concerns and escalate issues when necessary.
• Support club events by assisting with check-in and guest coordination.

Qualifications:

• High school diploma or equivalent required.
• Previous front desk, receptionist, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic computer skills (Microsoft Office, email, scheduling systems).
• Professional appearance and positive attitude.
• Ability to work flexible hours, including weekends and holidays if needed.

Preferred Skills:

• Experience working in hospitality, country club, or resort environments.
• Cash handling and payment processing experience.
• Bilingual (Spanish/English) is a plus.

Work Environment:

• Fast-paced customer service environment.
• Interaction with members, guests, and club staff throughout the day.
• May require standing for extended periods.

Meet Your Recruiter

Dana Alfano D'ettorre
Branch Manager

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