Client Account Manager

Job Description

Job Description

Role Overview:
The Client Account Manager is responsible for owning the success, growth, and retention of assigned client accounts. This role serves as the primary relationship owner post-sale while proactively identifying and driving revenue expansion opportunities. The position requires a balance of client relationship management, consultative selling, and internal coordination to ensure clients receive maximum value from Yellow Dog Software.

Key Responsibilities:

• Own and grow a portfolio of client accounts, including expansion revenue and retention
• Proactively identify, develop, and close upsell opportunities
• Maintain consistent outreach to clients through calls, emails, and meetings
• Conduct regular account reviews to drive product adoption and long-term success
• Serve as the primary point of contact for client communication
• Prepare proposals and contracts with clear, accurate expectations
• Maintain accurate records of client interactions, opportunities, and next steps in CRM
• Collaborate with internal teams to support client needs and initiatives
• Identify risks within accounts and take action to support retention
• Answering and responding to existing client sales inquiries via phone and email
• Learn Yellow Dog product and offerings in order to provide needs assessments with clients

Performance Expectations:

Success in this role is measured by:

• Growth in revenue within assigned accounts
• Retention and reduction of client churn
• Consistent activity and engagement with clients
• Effective management of pipeline and opportunities
• Strong communication and follow-through with clients and internal teams

Requirements:
• Strong written and verbal communication skills
• Consultative mindset with the ability to identify and recommend solutions
• Ability to take initiative and manage responsibilities independently
• Strong organizational and time management skills
• Comfortable working in a fast-paced, team-oriented environment
• Experience with CRM systems (Zoho preferred)

Ideal Experience:
• Experience in hospitality, food & beverage, or retail environments
• Experience working with inventory systems or operational workflows
• Proven ability to manage and grow client relationships