Administrative Assistant

ADA Administrative Assistant

Transdev in San Jose, California is hiring a full-time Administrative Assistant.Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good. The Administrative Assistant performs administrative duties and office support activities for the ADA Eligibility team.

Transdev is proud to offer:

• Salary Range: $21.25-$26.50 per hour

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Answer inbound calls and conduct outbound calls in a polite, timely manner.

• Coordinates documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.

• Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.

• Acquires, reviews, inputs, and formats accurate data into spreadsheets, databases and other electronic tools.

• Interfaces and communicates with internal and external customers; directs people to the appropriate resource; research solutions and responds to email and phone inquiries with input from direct supervisor.

• Participates in the development and maintenance of improvement processes; actively participates in self and team audits and resulting process improvements.

• Develops a strong network within the department; draws on network to answer questions, solve problems, and successfully execute responsibilities.

• Maintains confidentiality of all information; comply with HIPAA regulations.

• Represents Mobility Options in a professional manner to our service partners, and the community.

• Other duties as required.

Qualifications:

• High school diploma or equivalent, such as GED, required.

• 1 or more years of Customer Service experience preferred.

• Must be able to work shifts, or flexible work schedules as needed.

• Ability to read, comprehend and understand maps.

• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.

• Ability to communicate via telephone with clear speech and a pleasant phone manner.

• Must possess excellent verbal communication skills.

• Ability to work as a member of a team.

• Must be computer literate and proficient in the use of Microsoft Office.

• Must be able to interact and communicate with diverse clients.

• Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills in order to handle sensitive and confidential situations.

• Must undergo a pre-employment drug test once offered a position.

• Must be willing to undergo a criminal and employment background check once offered a position.

• Travel requirement (as a percent): <5% for occasional meetings

• Must be able to work shifts or flexible work schedules as needed.

Physical Requirements:

The essential functions of this position require the ability to:

• 85% of the job is performed indoors in an air-conditioned or well-ventilated office or cubicle space or in a cubicle space equipped with a telephone and computer

• Sit for extended periods (up to 6-8 hours per day); sitting, typing, looking at a computer screen, use hands and fingers to type, manipulate, handle or feel;and talk and hear.

• Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer.

• The employee is frequently required to reach with hands and arms.

• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 25 lbs. with or without assistance; occasionally bend, kneel, walk, stoop or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Administrative / Clerical / Payroll / HR / Accounting

Job Type: Full Time

Req ID: 8118

Pay Group: VDD

Cost Center: 669

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.