Enterprise Program Manager

We Are The People Who Give Possibilities PurposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Job DescriptionIn the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions.Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.Major Job Responsibilities:Supports strategic direction of BD and provides support to the solution deployment & service teamsActs as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approachesDemonstrates expertise of project management methodologies and relevant clinical and technical operational workflowsOwns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outsAnalyzes work effort and resources required across multiple projects to drive operational and implementation efficienciesOwns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.Owns Field Action organization of BD and customer communication and executionAppropriately scales communication and escalation procedures with key BD and customer stakeholdersProactively facilitate internal communication, development & execution of mitigation plans to address program risks & issuesDevelops and reports regular program performance metrics to leadership & key stakeholdersCultivates strong relationships within BD and customer key stakeholders, is a trusted advisorPartners with the sales team to support opportunity curationResponsible for customer satisfaction (OSAT & NPS)Maintains strong industry and product knowledgePartners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releasesDelivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releasesPartner with key BD stakeholders to support customer ease of doing businessQualifications:Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferredAt least 5 years of experience with health care, software and/or device implementation/deploymentPossesses excellent organizational skills with the flexibility to readily lead and adapt to changeExcellent communication (written and verbal), negotiation, and interpersonal skillsAnalytical and problem-solving skills to understand client challenges and propose effective solutionsAbility to manage multiple customers, be detail oriented, and prioritize tasks effectively.Proficiency in CRM/Business System software and other relevant tools.Must possess and maintain a valid driver's license and meet BD's auto safety standards.Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/PertussisEmployment at BD is contingent upon the Company's receipt of sufficient proof that you are?or will be?fully vaccinated against COVID-19.?Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.To learn more about BD visit Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Primary Work LocationUSA CA - San Diego Bldg A&BAdditional LocationsUSA CA - Irvine Laguna CanyonWork ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.Salary Range Information$115,000.00 - $183,900.00 USD Annual