PATIENT SERVICES MANAGER, SYSTEM SUPPORT

System Support Patient Services Manager Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafs to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. As a System Support Patient Services Manager, you will provide flexible, system-wide support across an 9-hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food & Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service-focused leader who thrives in dynamic environments and enjoys supporting multiple facilities. Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the systemincluding diet compliance, meal accuracy, service recovery, and patient experience initiatives. Key Responsibilities: Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs. Hire, train, coach, and develop patient services team members across supported locations. Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines. Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness. Ensure compliance with all federal, state, and accrediting-agency regulations, including HIPAA, confidentiality standards, and patient rights policies. Participate inand at times leadpatient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance/Performance Improvement (QAPI) programs. Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs. Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume. Qualifications: Associate degree with one (1) year of foodservice experience or bachelor's degree in food service management, nutrition, or a related field. Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred. At least one year of foodservice management experience, preferably in an acute care environment. ServSafe certification desirable. Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms. Strong communication, leadership, and customer-service skills. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1574690