Call Center Associate I (Bilingual English/Spanish)

Position Summary The candidate will be remote but requires some monthly onsite needs including training and meetings that are held in the Bronx. Applicants must reside locally to the New York City market. While company equipment will be furnished, the incumbent must have a suitable desk space and area from home that is free of distractions and can securely fit dual monitor screens, computer, and other hardware. Job Description The Call Center Associate I will join our Bronx‑Based call center team to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast‑paced and service‑driven team. We seek customer service professionals with a passion for community‑based health care. Minimum Qualifications High School Diploma or GED required. This position is entry level; training provided. Bilingual Spanish/English required. Exceptional customer service skills. Computer proficiency is a must. Self‑motivation and commitment to excellence. Key Duties Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards. Responds to and resolves patient requests/concerns. Refers clinical questions to medical providers. Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines. Updates existing patient demographic information. Confirms insurance when necessary. Completes rescheduling, canceling, and verifying patient appointments as needed. Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo. Starting Compensation Minimum $18.00 – Maximum $18.00/hour ($37,440/annum). Work Environment Type, Location, and Schedule Remote, Bronx, NY. Schedules: Monday to Friday 10:00 am – 7:00 pm with rotating Saturday shifts 8:00 am – 5:00 pm. As a full time associate at Urban Health Plan, you'll enjoy Fully funded Health Insurance for you / 73.5% funded Health Insurance for your family Dental, Vision, and Prescription Insurance 401(k) Retirement Savings (including 3% annual employer contribution) Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!) Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits) Entertainment Discount Program Employee Assistant Program Eligibility to apply for Public Service Loan Forgiveness Program (PSLF) Fitness Discounts and Perks through our medical plan. $50,000 term life Insurance About Urban Health Plan At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient‑centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do. UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status. Job Requirements #J-18808-Ljbffr URBAN HEALTH PLAN, INC.