Call Center Associate I (Bilingual English/Spanish)

Position Summary The Call Center Associate I will join our Bronx-Based call center team to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health care. Although remote, the position requires some monthly onsite needs including training and meetings that are held in the Bronx; with this in mind, applicants must reside locally to the New York City market. While company equipment will be furnished, incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware. Minimum Qualifications High School Diploma or GED required. Bilingual Spanish/English required. Exceptional customer service skills. Computer proficiency is a must. Self-motivation and commitment to excellence. Key Duties Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards. Responds to and resolves patient requests/concerns. Refers clinical questions to medical providers. Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines. Update existing patient demographic information. Confirms insurance when necessary. Completes rescheduling, canceling, and/or verifying patient's appointments as needed. Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo. Compensation Starting Compensation: Minimum $18.00 Maximum $18.00/hour ($37,440/annum). Schedule Work Environment Type, Location, and Schedule: Remote, Bronx, NY. The schedules for this position are: Monday to Friday 10:00 am - 7:00 pm with rotating Saturday shifts 8:00 am - 5:00 pm. Benefits Fully funded Health Insurance for you / 73.5% funded Health Insurance for your family. Dental, Vision, and Prescription Insurance. 401(k) Retirement Savings (including 3% annual employer contribution). Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!). Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits). Entertainment Discount Program. Employee Assistant Program. Eligibility to apply for Public Service Loan Forgiveness Program (PSLF). Fitness Discounts and Perks through our medical plan. $50,000 term life Insurance. Equal Opportunity UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status. #J-18808-Ljbffr Urban Health Plan