IT Support Technician

IT Support Technician

Orlando, Florida

Job Description

The Part-Time IT Support Technician provides administrative, documentation, and operational support to the IT Support Services organization. The role is responsible for maintaining and improving team documentation, assisting with process transitions, supporting departmental initiatives, and performing a variety of administrative and project-related tasks. The successful candidate will be adaptable, detail-oriented, and capable of supporting multiple workstreams in a dynamic environment.

Duties and Functions

• Update, organize, and maintain IT Standard Operating Procedures (SOPs), process documentation, and knowledge base content.
• Assist with transition activities, including documentation reviews, knowledge capture, and process standardization efforts.
• Support administrative functions such as data collection, reporting, and document management.
• Maintain and organize team SharePoint sites, file repositories, and other documentation resources.
• Assist with tracking action items, project tasks, and departmental initiatives.
• Prepare and update reports, spreadsheets, presentations, and other business documents.
• Collaborate with team members to identify process improvement opportunities and ensure documentation accuracy.
• Provide general operational support to the IT Support Services organization as assigned.
• Other duties as they arise.

Education and Experience (Required)

High School Diploma or equivalent

Preferred Requirements

Experience with administrative, documentation, operational support, or related work preferred. No specific certifications required.

Knowledge/Skills/Abilities (KSA)

Knowledge — Working knowledge of Microsoft 365 applications, including Word, Excel, Outlook, Teams, and SharePoint.

Skill —Strong organizational and time management skills; excellent written communication and documentation skills; strong attention to detail and commitment to accuracy.

Ability —Ability to work independently, manage priorities effectively, support multiple workstreams, collaborate with team members, and adapt to changing business needs.

Supervisory Responsibilities

No supervisory responsibilities.

Work Environment/Condition

Part-time position with flexible weekly hours based on business needs and candidate availability. Work is performed in a standard office and/or approved remote work environment using computers and other standard office equipment.

Physical Demands

Ability to perform the essential duties of the position with or without reasonable accommodation, including extended computer use, keyboarding, viewing a computer screen, and routine office activities.

Acknowledgement

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at View email address on click.appcast.io.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at View email address on click.appcast.io. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.