General Manager

General Manager

Novo Logistics Position: General Manager Location: Dothan, Alabama Competitive salary based on experience! Company Description The Novo culture has the utmost respect for our team members, families, and the local community. As a member of Novo, we warmly welcome you and your family to the Novo team. We empower our team members to advocate for our cultural values of respect, safety, transparency, and continuous improvement. Our team is proud to work for Novo, and we're proud to work with them. Join us in making a difference for our partners.

General Summary: The General Manager is responsible for managing operational activities of the site(s). Responsible for all activities regarding the management of employees, monitoring safety, implementing operational procedures, improving efficiencies, managing assets and budgets, and any other requests or duties as assigned by the Vice President of Operations or upper level management.

Essential Job Responsibilities:

• Oversee all operations of a 24/7 (24 hours per day, seven (7) days per week) site.
• Recruit, orient, train, schedule, coach, counsel, motivate, and discipline employees; communicate job expectations, evaluate performance, enforce policies and procedures.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing and maintaining production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends.
• Oversee asset and budget management including budget projection, maintenance, inventory, and reporting.
• Maintain and ensure compliance with safety procedures and expectations.
• Perform other requests and duties as assigned by the Vice President of Operations or upper level management.

Operational Management:

• Oversee day-to-day warehouse and plant operations, ensuring timely and accurate receipt, storage, and dispatch of goods for customer.
• Develop and implement efficient workflows to manage diverse customer requirements.

Customer Relationship Management:

• Serve as the primary point of contact for customer representatives, addressing concerns and ensuring service levels are met across warehouse and plant operations.
• Provide regular updates to customer on inventory, performance metrics, and compliance.
• Collaborate with customer to forecast needs and align warehouse and plant operations accordingly.

Team Leadership:

• Recruit, train, and supervise warehouse and plant staff, fostering a culture of teamwork and accountability.
• Conduct performance reviews, set goals, and provide coaching to enhance employee skills.
• Ensure adherence to company policies, safety regulations, and industry standards.

Inventory Control:

• Ensure the warehouse and plant maintain accurate inventory records using warehouse management systems (WMS).
• Manage regular cycle count schedules and audits to minimize discrepancies.
• Implement strategies to reduce shrinkage and enhance stock accuracy.

Compliance and Safety:

• Ensure compliance with health, safety, and environmental regulations across warehouse and plant operations.
• Conduct regular safety training and audits to maintain a safe working environment.
• Facilitate the Team Member Safety Committee to help drive an effective safety culture at the site.

Performance Monitoring and Reporting:

• Analyze and report key performance indicators (KPIs) such as order accuracy, turnaround times, and cost efficiency across warehouse and plant operations.
• Identify areas for improvement and implement solutions to optimize operations.
• Prepare and present operational and financial reports to management and customers.

Knowledge, Skills, and Abilities:

• Proven experience as a General Manager, preferably in an operation with warehouse and plant/production oversight.
• Strong understanding of warehouse management systems (WMS) and logistics software.
• Exceptional organizational and multitasking skills to manage diverse customer needs.
• Excellent leadership and communication skills, with a focus on team building.
• Analytical mindset with the ability to interpret data and drive process improvements.
• Knowledge of health, safety, and environmental regulations in a warehouse and plant setting.
• Proven experience managing profit and loss (P&L) statements and budgets.

Applicants Must:

• Have reliable transportation.
• Be legally authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Be willing to submit to a background check and drug test.

Education, Experience, and Certification:

• Bachelor's degree in logistics, supply chain management, or a related field (preferred).
• Minimum of 3 years of warehouse/manufacturing management experience.
• Certification in operating a forklift.

Employment Type(s): Full-Time, Exempt

Compensation: Salary (paid weekly via Direct Deposit).

Benefits: Medical, Dental, Vision, and Life Insurance Company-sponsored premiums for Medical Insurance, with a nominal Team Member contribution 401(k) Plan Company match option Paid Time Off (PTO) Paid Time Off hours in accordance with Company Policy.