Field Technician

Job Title: Field Technician Location Requirements: On-Site Job Type: Contract Role Overview: You will support large-scale workstation deployment and end-user support. You’ll provision laptops, deploy workstation equipment, troubleshoot issues, manage assets, and deliver customer support in a busy environment. Experience with desktop support, device imaging, hardware deployments, ServiceNow, and Microsoft technologies is essential. Strong communication skills and a customer-first approach are a must. Responsibilities: Provision, configure, and deploy laptops and desktop equipment Perform workstation setup including monitors, docking stations, keyboards, mice, webcams, and peripherals Support end users with hardware, software, connectivity, and access issues Troubleshoot Windows operating systems, Microsoft 365 applications, VPN, and endpoint devices Assist with device imaging and deployment using enterprise management tools Manage and update IT asset records within asset management systems Provide desk-side and remote support while maintaining excellent customer service Document issues, resolutions, and requests within the ticketing system Escalate complex technical issues as needed Support office moves, hardware refreshes, and technology rollouts Maintain compliance with IT security and operational procedures Required Qualifications: 2+ years of Desktop Support, Field Services, Help Desk, or End User Computing experience Experience provisioning and deploying Windows laptops and desktops Experience supporting Microsoft 365 environments Experience working in a ticketing system such as ServiceNow Knowledge of Active Directory, VPN, and basic network troubleshooting Understanding of device imaging and deployment processes Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Ability to work independently and in a team environment Ability to lift and move workstation equipment Strong customer service orientation Professional communication skills Ability to explain technical information to non-technical users Strong attention to detail Organized and process-driven Positive attitude and team-first mentality Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr Gravity IT Resources