Director, Customer Service
$197.3k - $394.7kAbbott
Abbott seeks a Director of Customer Service to lead customer experience strategy and operations excellence across Diabetes Care support channels. This senior leadership role oversees contact center operations handling millions of interactions annually, driving AI-enabled service transformation, automation, and omni-channel capabilities while managing internal teams and BPO partnerships.
Responsibilities
- Oversee all customer support operations including contact management, complaint handling, and technical support
- Direct in-house and outsourced BPO partner teams to meet business goals and quality standards
- Manage multi-million-dollar budget and drive continuous improvement through analytics and voice of customer
- Lead digital transformation and adoption of AI-enabled service capabilities and automation solutions
- Serve as liaison between Diabetes Care divisions and senior leadership on service strategy, product launches, and customer experience initiatives
Requirements
- Bachelor's degree in Life Sciences, Engineering, or related technical discipline
- 10+ years in customer service management, complaint handling, operations, or related roles
- Strategic planning and people management experience
- Experience leading AI-enabled customer service transformation initiatives
- Demonstrated ability to manage fluctuating workloads and resource planning
- Contact center performance management with SLA and quality metrics knowledge
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Director, Customer Service in Alameda, CA vacancy
$197.3k - $394.7k
...well as a best place to work for diversity, working mothers, female executives, and scientists The Opportunity The Director, Customer Service functions in a critical senior leadership role responsible for customer experience strategy, service operations excellence...SuggestedHome officeFlexible hoursAbbott Laboratories company
Alameda, CA3 days ago$275k
Traveling, Nationwide - Seeking Reservist Hospitalist Medical DirectorJoin the Physician Partnership Where You Can Increase Your ImpactVituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you...SuggestedDaily paidFull timePart timeLocal areaVituity
Emeryville, CA3 days ago$140k - $200k
Job TitleThis position is for a full-time traveling assignment supporting projects across the United States. We are looking for project experience within Aviation, Data Center, Pharmaceutical, Healthcare, Industrial/Manufacturing, and EV/Battery/Renewables market segments...SuggestedPermanent employmentFull timeContract workTemporary workFor subcontractorWork at officeTurner Corporation
Oakland, CA4 days ago$170k - $264k
Division: Pharmaceutical Project Location(s): Raleigh, NC 27601 USA Minimum Years Experience: Travel Involved: 100% Job Type: Regular Job Classification: Experienced Education: Job Family: Construction Compensation...SuggestedPermanent employmentFull timeContract workTemporary workFor subcontractorWork at officeFlexible hoursTurner Construction
Alameda, CA4 days ago$135k - $150k
...project development; clean mobility options; workforce training and service-learning opportunities; and low-income solar policy advocacy.... ...of our team members. Summary of the role: The Director of Client Acquisition & Marketing leads homeowner acquisition for...SuggestedFull timeContract workRemote workWork from homeFlexible hoursNight shiftWeekend workGRID ALTERNATIVES, Careers Page
Emeryville, CA15 days ago$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shift$2,646.8 - $2,832 per week
Registered Nurse Job Details Profession: Registered Nurse Pay: $2,646.80 to $2,832.00 weekly Assignment Length: 13 Weeks Schedule: 5x8-Hour 08:00 - 16:30 Openings: 1 Start Date: 11/30/2026 Experience: 3.0 year(s) Certifications: BLS Facility Info: Log in to view details...$3,111.4 - $3,296.6 per week
Registered Nurse Profession: Registered Nurse Pay: $3,111.40 to $3,296.60 weekly Assignment Length: 13 Weeks Schedule: 5x8-Hour 08:00 - 16:30 Openings: 1 Start Date: 09/14/2026 Experience: 2.0 year(s) Certifications: BLS, CA RN License Skills: Acute Hospital, Care Coordination...- Travel RN - Case Manager Oakland, CA Travel Variable Case Manager Nursing Tidepoint Healthcare Staffing is hiring a Travel Nurse - Case Management. We`ll be your ticket to the travel RN - Case Manager job you`ll love with unparalleled recruiter support and industry...Shift work
$3,500 per month
...targetsExpand business by proactively building relationships with existing customers to meet the agreed upon production and active customer... ...and monitoring performanceAssists with any escalated customer service issues and/or questions that may ariseExecutes all aspects of...Full timeRelocation packageFreeway Insurance Services America
Hayward, CA23 hours ago$65k - $120k
...Expand business by proactively building relationships with existing customers to meet the agreed upon production and active customer goals... ...monitoring performance Assists with any escalated customer service issues and/or questions that may arise Executes all aspects...Full timeRelocation packageFreeway Insurance Services America
Hayward, CA2 days ago- ...of practice Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The... ...able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under...Temporary workShift work
Fusion Medical Staffing
San Leandro, CA4 days ago $19.25 per hour
...inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper...Full timeWork experience placementWork at officeLocal areaRemote workFlexible hoursGoodwill San Francisco Bay
Oakland, CA23 hours ago- ...intelligence to navigate escalations and support team collaboration. You also drive branch performance by coaching team members, reinforcing service excellence, and promoting accountability. This role offers the opportunity to expand your leadership impact while building...
$20.5 - $22 per hour
...At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary...Hourly payWork at officeAll shiftsFlexible hoursShift workNight shiftTowson MD
Oakland, CA2 days ago- ...to innovation. As a Tax Manager within BPM's Private Client Services (PCS) practice , you will serve as a trusted advisor to high-... ...Partners and firm leadership to deliver exceptional service and customized solutions. Working with BPM means using your experiences...Summer workPrivate practiceWork at officeLocal areaRemote workRelocation packageFlexible hours
$155k
...show top law firms how Everlaw transforms litigation and investigation management, turning deep product knowledge into measurable customer value.This is a full-time, exempt position based in our Oakland, CA or New York City office with a hybrid work schedule: in office...Full timeContract workWork at officeLocal areaRemote workWork from homeWork visaEverlaw
Oakland, CA1 day ago$175k
...strategic account planning into long-term customer partnerships and substantial ARR growth.... ..., presenting strategic updates to Sales Directors and executive leadership.Champion... ...have 3+ years of selling for a Managed Service Provider or selling a SaaS ediscovery solution...Full timeWork at officeLocal areaRemote workWork from homeWork visaEverlaw
Oakland, CA23 hours ago- ...revenue goals. • Manage key accounts, lead activity, pricing, and customer satisfaction. • Oversee sales forecasts, budgets, reporting,... ...utilities, heavy construction/equipment, trenching, home construction/services, plumbing, or sewer. • Previous sales leadership or management...Work at office
Crawford Thomas Recruiting
Oakland, CA1 day ago $75k
...sales plans, identifying practice trends, and cultivating key customer relationships to drive market growth and adoption. The ideal candidate... ...account teams, including District Managers (DM), Sales Area Directors (SAD), Sales Operations Specialists (SOS), and teams...Full timeContract workH1bWork at officeLocal areaImmediate startRemote workFlexible hoursMedtronic
Oakland, CA2 days ago$155.45k - $233.17k
...and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business... ...sellers.Implement a disciplined referral strategy to turn every new customer into future opportunities.Build a high-velocity pipeline from...Live inLocal areaRemote workWorldwideFlexible hoursSquare Capital
Oakland, CA1 day ago$3,500 per week
Job Description Job Description Looking to level up your career and boost your income? At Voyage Healthcare, we help connect nurses, therapists, and allied health pros with high-paying travel jobs at top-rated facilities across the U.S. With thousands of openings nationwide...Contract workImmediate startShift workVoyage Health
Castro Valley, CAa month ago$80k - $100k
...Account Manager $80K–$100K Base + Uncapped Commission Compex Legal Services is looking for an experienced Account Manager to grow our Northern California market (San Francisco, Oakland, Walnut Creek, all of the East Bay). This is a true sales and business development...Compex Legal Services
Oakland, CA3 days ago- ...and payments, all through a single, beautifully simple API. We serve banks, lenders, fintechs, credit unions, and other financial services companies that need to verify identity, understand consumer debt, and execute payments at scale. Our platform combines Connect (identity...Work at office
Spinwheel
Oakland, CA23 hours ago $250k - $360k
...outcomes, whether for a head of R&D, a chief economist, or a lab director.Expand accounts: Land pilot programs, cultivate champions, and... ...establish a culture of excellence in sales.Be the voice of the customer: Capture and communicate nuanced industry requirements to...Work at officeLocal areaRemote workFlexible hoursElicit
Oakland, CA23 hours ago- Remote Healthcare Talent Connector / Account ExecutiveOakland, CA $10,900 - $221,500 a yearEmbark on a rewarding journey as a remote healthcare talent connector — forge meaningful links in healthcare from anywhere.OverviewImagine if your next career move was not just a...Second jobLocal areaRemote workFlexible hours
MLee Healthcare Staffing and Recruiting, Inc
Oakland, CA3 days ago $101k - $140k
...through contract expansion and the introduction of new products and services. The territory for this role includes specific major client... ...Manage your accounts toward an outcome of increased customer satisfaction and an increase in retention and account growth...Contract workRemote workWorldwideGartner
Oakland, CA23 hours ago$250k
...Summary: Executes sales strategy, initiates contact with existing and potential customers, identifies their needs, and sells and delivers appropriate products or services to meet those needs. Essential Duties and Responsibilities include the following: (Other duties...Work at officeAfternoon shiftEarly shiftMOC Products Company, Inc.
Oakland, CA4 days ago$185k - $234k
...AreYou are an empowering engineering leader and battery technologist who thrives at the intersection of cutting-edge materials and customer success. You don't just manage people—you build psychological safety, clear roadblocks, advocate clearly for your team with...Work at officeSila Nanotechnologies
Alameda, CA1 day ago$22.11 - $27.85 per hour
...Area Customer Service Coordinator$22.11 - $27.85 per hourJoin our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing...Work at officeWorldwideFlexible hoursShift workRicoh USA, Inc.
Oakland, CA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Customer Service. Be the first to apply!
Related searches
- customer retention Alameda, CA
- customer project program manager Alameda, CA
- customer marketing Alameda, CA
- work from home customer Alameda, CA
- customer satisfaction Alameda, CA
- customer engineer Alameda, CA
- customer Alameda, CA
- non customer service Alameda, CA
- customer service inside sales representative Alameda, CA
- work from home virtual customer service Alameda, CA