Bilingual Client Service Specialist, Dental (Riverside)

Position Description

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant

Our Values:

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

* Transparency- We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.

* Integrity- Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.

* Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.

* Impact -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.

* Collaboration- We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview:

The Client Services Specialist performs programmatic, administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics, mobile unit, community programs and school-based programs.

Duties & Responsibilities:

* Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics.

* Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.

* Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.

* Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs.

* Conduct follow-up calls and communication with patients/participants and other callers.

* Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.

* Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters. Additionally, perform patient eligibility screening and verify insurance eligibility.

* Provide age-specific dental education to patients and participants. Other duties as assigned.

Harris County is an Equal Opportunity Employer

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Requirements

Education:

* Health Related Technical Field Certification or Associate's Degree

Experience:

* Six months experience in a clinical office setting or community program

Certifications/Licenses:

* Current Texas Driver's License (upon hire)

* CPR Certification

Language(s):

* Bilingual (Spanish/English)

Knowledge, Skills and Abilities:

* Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

* Excellent communication skills (verbal and written)

* Ability to work well with public and staff members

* Must use your personal mobile device for our Multifactor Authentication process

Core Competencies:

* Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.

* Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.

* Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.

* Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.

* Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type and Typical Hours of Work:

* This is a full-time - regular position.

* Monday through Friday, from 8 am to 5 pm but these times may vary due to the variability of an event-based schedule.

* Other days and hours as necessary.

Work Environment:

* This job operates in both a clinical environment as well as in alternative community based settings including mobile dental events in different locations throughout Harris County. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

Physical Demands:

* This role requires the ability to lift, carry, push, pull up to 50 pounds; plus bending and standing for periods at a time.

Work Location:

* Harris County Public Health: Riverside Clinic - 3204 Ennis St, Houston, TX 77004.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

* Medical Coverage

* Dental Coverage

* Vision Coverage

* Wellness Plan

* Life Insurance

* Long-Term Disability (LTD) Insurance

* Employee Assistance Program (EAP)

* Healthcare Flexible Spending Account

* Dependent Care Flexible Spending Account

Paid Time Off (PTO)

* Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)

* Eleven (11) County-observed holidays

* One (1) floating holiday per year

* Paid Parental Leave*

* Sick Leave

Retirement Savings Benefit

* 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

* Professional learning & development opportunities

* Retirement pension (TCDRS defined benefit plan)

* Flexible work schedule*

* METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

01

Which of the following best describes your highest level of education completed as it relates to this position?

* Health Related Technical Field Certification

* Associate's Degree

* Bachelor's Degree

* Master's Degree or higher

02

Which of the following best describes your verifiable experience in a clinical office setting or community program. (To be considered, the qualifying experience must be documented in your application's employment history)

* Less than 6 months

* 6 months or more.

* I do not have this experience.

03

Please provide details about your verifiable experience in a clinical office setting or community program. DO NOT USE "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) roles, (b) types of organizations, (c) scope of duties and responsibilities, (d) employment dates (ex. MM/YYYY to MM/YYYY). If you do not have this experience, please type "None" in the space provided.

04

This role requires a Valid Driver's License (Texas upon hire). Do you have a Valid Driver's License?

* I have a valid Texas driver's license.

* I have a valid driver's license from another state but can obtain a Texas license upon hire.

* I do not have a valid driver's license.

05

Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?

* Yes, I am fluent in Spanish (speaking, reading, and writing).

* Yes, I am proficient in conversational Spanish only.

* Yes, I have basic knowledge of Spanish.

* No, I am not bilingual in English and Spanish.

06

Do you currently hold an active CPR certification?

* Yes, I currently hold an active CPR certification.

* No, I do not hold an active CPR certification. I will obtain the certification if selected for this role.

* N/A; No Certificate

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone View phone number on click.appcast.io

Website