IT Support Specialist

Job Description

Job Description

Job Summary: Our IT Support Specialist will assist the IT team in maintaining our technology infrastructure with a focus on Microsoft 365 support and basic security protocols. This position provides valuable hands-on experience while supporting our organization’s technology needs. The role reports to the Head of Information Technology and helps implement technology solutions that align with our business objectives.

Company Overview: Metron is a leading provider of AI-enabled smart water management solutions. We provide the hardware and "WaterScope" software required to monitor water usage, identify costly leaks, and transform how public utilities and real estate sectors manage their most precious resource. Join us in our mission to save billions of gallons of water through ingenuity and dedication.

Key Responsibilities

Technical & Microsoft 365 Support

• Provide end-user technical support across the organization
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, peripherals, and mobile devices
• Assist with user account management and basic administration in Microsoft 365
• Support email configuration, SharePoint access, and Teams setup
• Help users effectively navigate Microsoft 365 applications
• Create and maintain user documentation and support resources

Security Operations Assistance

• Help implement security measures following established protocols
• Assist with security awareness training for end users
• Monitor and report potential security incidents to senior team members
• Support the maintenance of security-related documentation

Network Support

• Assist with basic network troubleshooting and maintenance
• Help monitor network performance and report issues
• Support the installation and configuration of network equipment
• Assist with network documentation and inventory management

Project Support

• Participate in IT projects under the guidance of senior team members
• Help with testing of new technologies and solutions
• Assist with data collection and reporting for technology initiatives
• Support change management and user adoption efforts

Minimum Qualifications

Technical Skills

• Basic understanding of networking concepts and troubleshooting
• Familiarity with Microsoft 365 applications and services
• Knowledge of standard computing systems and common business software applications
• Understanding of core cybersecurity principles and practices

Personal Attributes

• Strong problem-solving abilities and attention to detail
• Excellent customer service orientation
• Ability to learn new technologies quickly
• Good time management and organizational skills

Communication Skills

• Clear verbal and written communication
• Ability to explain technical concepts to non-technical users
• Good documentation skills
• Collaborative team approach

Additional Information

• Location: Onsite in Louisville, CO
• Employment Type: Full time
• Shift: Typical daytime hours; may vary based on project needs

Salary and Benefits

• Base Salary Range: $70,000 to $90,000 annually
• Benefits: Competitive package including Medical, Dental, and Vision plans; 401(k) with company match; and Paid Time Off (PTO).

Equal Opportunity Employer It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

How to Apply : If this sounds like a good match for your skills and interests, please apply using the form below. Please attach your resume to your application.

Close Date : This position is expected to remain open until August 31, 2026.