IT Helpdesk Technician

Job Description

Job Description

DESCRIPTION

The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. They remain up to speed on technology and suggest improvements as appropriate.

RESPONSIBILITIES

·        Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems as appropriate

·        Provide resolution to issues and updates on the process, including documenting initial responses, progress toward the resolution and a final resolution

·        Maintain a stock of computers for new and existing employees

·        Manage Office 365 for the office, including setting up and managing accounts

·        Make recommendations to reduce help line incident rate

·        Call software and hardware vendors to request service regarding defective products

·        Determine whether problem is caused by hardware such as modem, printer, cables or telephone

·        Run Cat6 cable and package

·        Maintain functioning infrastructure

·        Troubleshoot and restore technical services and equipment problems by identifying and diagnosing faults and symptoms using established processes and procedures

·        Maintain record of incidents and work orders through a tracking system to enhance the quality of problem solving

·        Provide proactive solutions, procedures and documentation for problem prevention

·        Perform setup, configuration and maintenance of company workstations

·        Maintain management software licensing

·        Lift up to 50lbs

·        Perform basic office duties, including typing, copying, emailing, etc.

·        Communicate regularly and effectively as appropriate

·        Maintain the standards, culture and values of CML Security

·        Other duties as assigned

QUALIFICATIONS AND SKILLS

·        High school diploma or GED required

·        1-2 Years of related experience preferred

·        General understanding of basic computer terminology, including Cloud Applications, Entra Administration, Computer Building required

·        Basic fundamentals of Windows OS and proficiency in MS Office Suite required

·        OSHA-10 certification

Pay: $20-$30 an hour

Expected fill date: November 2025

Employment may be contingent upon successful completion of a background check and drug screen

Our team works alongside General Contractors and Architects to provide the best solutions for construction and design of detention facilities, often helping owners narrow down particular solutions needed for their individual project.

Total Rewards include wages, eligibility for the company’s bonus program, medical insurance benefits, as well as more unique programs, including a 401k match, fitness reimbursement, tuition reimbursement, cell phone provider discount, employee referral bonus, employee assistance program, Elevations Credit Union membership, CML apparel reimbursement and access to CML’s Top Golf platinum membership.

CML is an Equal Opportunity Employer We promote a safe workplace and provide regulatory compliance training as well as CML offers safety credential advancement.

Company Description

Our team works alongside General Contractors and Architects to provide the best solutions for construction and design of detention facilities, often helping owners narrow down particular solutions needed for their individual project.\r\n\r\nTotal Rewards include wages, eligibility for the company’s bonus program, medical insurance benefits, as well as more unique programs, including a 401k match, fitness reimbursement, tuition reimbursement, cell phone provider discount, employee referral bonus, employee assistance program, Elevations Credit Union membership, CML apparel reimbursement and access to CML’s Top Golf platinum membership.\r\n\r\nCML is an Equal Opportunity Employer We promote a safe workplace and provide regulatory compliance training as well as CML offers safety credential advancement.