Service Center Representative

Service Center Representative This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships through excellent communication and availability. This position will also be focused on learning client needs and providing proactive solutions. Responsibilities Answer inbound calls from clients with high energy and positivity. Ensure first-answer service and responsiveness for Nelson Laboratories clients. Communicate effectively with clients to identify needs and provide proactive solutions. Communicate status updates to sponsors with ongoing communication regarding testing, including technical details of our testing services. Guide clients on how to use Nelson systems more effectively. Assist with the Customer Loyalty Program. Perform other duties as assigned. Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.) and company policies and procedures. Complete required training on time. Qualifications Outstanding Customer Service Skills. Strong Communication Skills. Ability to learn and master technical details of the company’s testing and operations. Computer Skills: Knowledge of Microsoft Office, Email, and Excel. Time Management Skills. Problem Solving Skills. Attention to Detail. Multi-Task Driven. Education and Experience Requirements High School diploma and two years of NLI or applicable customer service experience or A.A./A.S or B.A./B.S. degree (Public Relations, Communications, Business, or applicable degree strongly preferred). Physical Requirements Must be able to sit for extended periods of time. Must be able to be on the phone with clients and internal staff for extended periods of time. #J-18808-Ljbffr