Front Desk Agent

Towneplace Suites By Marriott Front Desk AgentWe are seeking a highly motivated and professional Front Desk Agent to join our team at TownePlace Suites by Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.Minimum Qualifications:High school diploma or equivalentExcellent communication and customer service skillsAbility to work flexible hours, including weekends and holidaysProficient in Microsoft Office and basic computer skillsAbility to stand for extended periods of timePreferred Qualifications:Previous experience in a hotel or hospitality industryExperience with hotel reservation softwareResponsibilities:Greet guests in a friendly and professional mannerCheck guests in and out of the hotelAnswer guest inquiries and provide information about hotel services and amenitiesHandle reservations and manage room inventoryEnsure accuracy of guest information and resolve any issues or complaintsSkills:As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests. Total Management Systems, Inc.