Sr Debt Counselor / Collection Representative Hybrid

Sr. Debt Counselor

Please note, this is a hybrid work opportunity handling student loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week.

For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics

Position Summary

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Essential Duties & Responsibilities:

• The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
• The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
• Ensure effective decisions are made in the best interest of the client requirements and expectations.
• Demonstrates the right judgment that is within authority and scope of work
• Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
• Resolve complex issues
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe.
• Skip-Tracing to assist in locating & contacting consumers and businesses
• Meet daily, weekly and monthly goals as set by management at ConServe.
• Daily Productivity Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management.
• Achieve a high level of resolution with a compliant and customer centric approach
• Record Maintenance proper management & updating of system to maximize contacts
• Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program

Non-Essential Duties & Responsibilities:

• Other duties as assigned

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor's Degree preferred

Skills/ Requirements:

• One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection.
• Consistent, proven twelve-month performance history.
• The ability to work onsite three days per week and can work remotely the remaining two days.
• Current or recent student loan debt collection experience preferred.
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• The ability to work the required scheduled shift.
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• No conflicts of interest with ConServe or our Clients.

Physical Demands:

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Mission Statement:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace

Monday through Friday Two shifts noon - 9:00 pm are required and the remaining three days are day shifts hours. Hybrid work - must be able to work up to 3 days per week onsite