Retail Sales Associate - Full Time

JOB SUMMARY The Wellness Advisor of Sunnyside* will be responsible for advising customers—recreational, medicinal, and caregivers—in selecting the proper cannabis products for their needs. Acting as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis, the role requires strong customer service, product knowledge, and adherence to state compliance regulations. Wellness Advisors manage the customer lifecycle from check‑in to consultation, order fulfillment, and checkout. Compliance with applicable state and company regulations is at the forefront of all tasks. WHO YOU ARE You are energetic, possess strong interpersonal skills, and work well with others. Collaboration is key to our team’s success. You enjoy connecting with people! Consulting customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty. You are resilient and agile, using challenges as opportunities to acquire or master new skills. You hold yourself to a high level of integrity. In an industry that is highly regulated, we rely on our employees’ commitment to always do the right thing. CORE JOB DUTIES Greet customers, ensuring a best‑in‑class experience. Verify proper documentation and ID for customers. Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management. Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment. Assist customers in product selection through education of different cannabis products and their varying impact on the human body. Apply effective selling and cross‑selling techniques to build baskets. Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks. Label and package customer orders. Ensure product stock is organized and meets compliance regulations. Perform accurate cash handling in the company’s Point of Sale system, following standard operating procedures. Assist in maintaining accurate records of all dispensary activities—including customer records, sales, deliveries and returns—in accordance with state regulatory agencies and company standards. Assist in performing routine inventory counts of all products. Follow all security protocols and safety standards as outlined in company SOPs. Assist with management responsibility of organizing sales floor merchandise and product displays. Assist in maintaining a clean, safe, and organized environment for customers and team. REQUIRED EXPERIENCE, EDUCATION AND SKILLS High School Diploma or equivalent. Minimum 1 year experience in customer service; retail or hospitality experience preferred. Excellent customer service skills and ability to engage with customers. Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner. Willingness to learn and understand cannabinoids and how they interact with the human body. Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary. BENEFITS Cresco Labs offers a robust range of benefits, including major medical, dental and vision insurance; a 401(K) match program; FSA/HSA programs; LTD/STD options; life insurance; and AD&D. Eligible employees also receive paid holidays and paid time off, with additional rewards such as annual discretionary bonuses, stock options, and participation in an employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position. PAY RANGE Pay Range: $17.75 – $17.75 USD per hour ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply. Must comply with all legal or company regulations for working in the industry. The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time. EEO STATEMENT Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr