Regional Operations Support

Job Description

Job Description

Who We Are
South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for our residents and team members alike. Our owners and leadership team brings extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.

How You Will Contribute

The Regional Operations Support will support the delivery of operations for their region. You will have an in-depth understanding of SOM policies and processes. The Regional Operations Support will have experience delivering support services and be readily available to build and maintain relationships with colleagues and stakeholders while organizing and managing all facets of operations needs.

Things You Will Do

• Conduct onsite audits as needed on internal compliance, Mystery Shops, KnockTours, and/or any other areas of focus.
• Serves as backup for Community Managers where necessary
• Provide after-site reports and recommendations for improvements or additional training
• Assisting in recruiting top-level talent and providing additional hiring and interviewing assistance to Regional Managers
• Onboard and train new hires in their respective positions.
• Have the knowledge and ability to train associates on company programs, leasing, marketing, and customer service.
• Assist with special projects and keep up with timelines, due dates, and completion dates.
• Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude while interacting with customers and vendors.
• Demonstrated proficiency in using property management software (preferably Yardi and/or Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resource documents and make presentations to senior managers, clients, and others.

Assisting:

• Regional Property Manager(s) oversee the strategic direction for a portfolio of properties
• Monitoring financial operations to achieve the highest net operating income (NOI) possible.
• Launching new initiatives
• Plans and helps direct Community Managers in the operations and maintenance of sites within the area delegated by the RVP, including traveling on-site to properties to enhance the value of each property.
• Upper management of objectives, budgets, and goals with plans to achieve them, while helping develop the management team members to maximize performance, and taking a hands-on approach to all duties.
• Floating Community coverage where there is a need
• Update and modify policies and procedures
• Review data for accuracy and prepare complicated spreadsheets
• Act as an advisor to Regional Managers and on-site staff to help meet established schedules and/or resolve technical or operational problems.
• Drive alignment and synergy across the portfolio

Things You Will Need

Education/Qualifications

• High school diploma; Associate or bachelor’s degree a plus
• Minimum of 5 years of experience in Multi-Family Housing and Multi-Property site management.
• Computer literate and proficient in Microsoft Office applications (i.e., Word, EXCEL, Outlook, etc.)
• Exceptional communication, organizational, and analytical skills
• Detailed oriented
• Team player
• Excellent problem-solving, listening, and deductive reasoning skills
• Superior organization skills and dedication to completing projects in a timely manner
• Must be willing to travel (Up to 50%)

Mental/Cognitive Skills

• Willingness to establish and maintain effective working relationships
• Ability to analyze and revise operating practices to improve efficiency
• Detail-oriented and comfortable working in a fast-paced office environment

What We Will Provide You

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match + Immediate Vesting
• Paid Holidays and Time Off (3+ weeks)
• Rent Discount (30%)
• Tuition Reimbursement ($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition

You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford uses E-Verify , a web-based system that allows enrolled employers to confirm their employees' eligibility to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, where permitted by state law.

South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.