Operations Director

Job Details The Director, Enterprise Operations serves as the primary operational lead and cross-entity coordinator for Jefferson's direct-to-employer (DTE) health and wellness business unit. Reporting directly to the EVP & Chief Health Equity & Community Impact Officer, this role functions as the day-to-day engine of this health and wellness initiative — translating enterprise strategy into coordinated execution across Jefferson's three entities and managing the relationship architecture between entity presidents and their respective product leads. This is a high-visibility, relationship-intensive role that demands both strategic acumen and operational discipline. The Director must navigate the tri-entity governance structure with fluency, align product delivery across Jefferson Health, Thomas Jefferson University, and Jefferson Health Plans, and serve as a trusted extension of the EVP's office in all wellness matters. Job Description Summary The Director, Enterprise Operations serves as the primary operational lead and cross-entity coordinator for Jefferson's direct-to-employer (DTE) health and wellness business unit. Reporting directly to the EVP & Chief Health Equity & Community Impact Officer, this role functions as the day-to-day engine of the wellness initiative — translating enterprise strategy into coordinated execution across Jefferson's three entities and managing the relationship architecture between entity presidents and their respective product leads. This is a high-visibility, relationship-intensive role that demands both strategic acumen and operational discipline. The Director must navigate the tri-entity governance structure with fluency, align product delivery across Jefferson Health, Thomas Jefferson University, and Jefferson Health Plans, and serve as a trusted extension of the EVP's office in all wellness matters. Job Duties Enterprise Coordination & Cross-Entity Integration Serve as the primary liaison between the EVP & CHEACIO and the three entity presidents (Jefferson Health President, TJU President, and JHP President) on all BE Well matters. Coordinate and align the work of entity-level product leads — ensuring consistent messaging, shared timelines, and integrated delivery across JH, TJU, and JHP. Lead cross-entity working sessions, standing check-ins, and issue escalation processes, maintaining governance rigor across all workstreams. Manage the seven-workstream planning document, tracking milestones, dependencies, and deliverables with precision. Employer Pipeline & Business Development Support Support the EVP in active employer outreach efforts — including preparation of materials, CRM tracking, and coordination for prospects. Draft and refine pitch decks, one-pagers, and meeting briefs tailored to specific employer audiences and Jefferson entity contexts. Track employer pipeline activity, maintain accurate records of outreach status, and prepare EVP briefings prior to key employer engagements. Strategic Operations & Deliverable Management Oversee the operational infrastructure of the program, including the business plan, RACI matrix, org structure documents, and workstream planning materials. Ensure timely production of board-ready deliverables, presentations, and executive briefings as directed by the EVP. Identify process bottlenecks, surface risks, and recommend course corrections to the EVP to keep the initiative on timeline. Stakeholder Communication & Relationship Management Build and maintain productive working relationships with entity presidents, product leads, and key employer contacts on behalf of the EVP. Represent wellness in internal cross-functional meetings as delegated by the EVP, bringing both strategic context and operational detail. Manage inbound inquiries and outbound communications related to the program with professionalism and discretion. Data, Reporting & Performance Tracking Develop and maintain an operational dashboard tracking pipeline health, product workstream status, and employer engagement metrics. Prepare regular progress reports and executive summaries for the EVP, entity presidents, and other senior stakeholders as required. Support data-informed decision making by synthesizing information across workstreams into actionable intelligence. Minimum Qualifications Bachelor’s Degree in Business Administration, Public Health, Health Administration, or a related field 5 years to 8 years of progressive experience in healthcare operations, strategy, business development, or a related field Demonstrated ability to manage complex, multi-stakeholder initiatives across a matrixed organizational environment Exceptional written and verbal communication skills, with experience producing executive-level documents and presentations High proficiency in Microsoft Office Suite (PowerPoint, Word, Excel); familiarity with project management tools Proven track record of building effective working relationships with senior leaders and external partners Strategic Alignment — Translates enterprise vision into operational plans with clarity and coherence Executive Presence — Engages confidently with C-suite and entity president-level stakeholders Cross-Entity Collaboration — Navigates multi-entity governance with diplomacy and results orientation Operational Excellence — Manages multiple simultaneous workstreams without losing precision or quality Relationship Architecture — Builds trust-based relationships that drive long-term partnership and pipeline growth Analytical Judgment — Synthesizes complex information into clear recommendations and executive summaries Discretion & Integrity — Handles sensitive business development and enterprise strategy with confidentiality Preferred Qualifications Master’s Degree in Business Administration, Public Health, Health Administration, or a related field strongly preferred. Experience within an academic medical center, integrated health system, or tri-entity enterprise model. Familiarity with direct-to-employer health benefit models, self-insured employer strategies, or population health management. Experience with health equity frameworks, community benefit strategies, or Medicaid/value-based care programs. Existing relationships within Greater Philadelphia employer, payer, or civic communities. Additional Qualifications Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of America. Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other. #J-18808-Ljbffr