Case Management Assistant II

Software Guidance & Assistance, Inc., (SGA), is searching for a Case Management Assistant II for a Contract assignment with one of our premier Healthcare clients in San Francisco, CA .


Responsibilities :

• The Case Management Assistant II will support the Care Coordination department at California Pacific Medical Center's Davies Campus. This is a non-clinical, minimally patient-facing role focused primarily on skilled nursing facility admissions and intake rather than direct patient care.
• Responsibilities include coordinating transition-of-care and discharge activities, gathering and organizing required information, communicating with care providers, skilled nursing facilities, families, insurance contacts, and external vendors, and helping ensure timely placement and discharge.
• The assistant will manage multiple priorities, maintain accurate documentation, follow established workflows, escalate questions when needed, and work independently in a fast-paced environment.
• Strong communication, organization, time management, computer, and word processing skills are required.

Required Skills :

• High school diploma, GED, or equivalent education
• 1+ years of recent relevant experience
• Experience with healthcare operations, care coordination, or related administrative workflows
• Ability to coordinate transition-of-care and discharge-related activities across multiple stakeholders
• Proficiency in intermediate PC, word processing, and electronic documentation
• Strong oral and written communication skills
• Ability to work independently with minimal direction
• Ability to prioritize competing tasks in a fast-paced environment
• Ability to exercise discretion and seek input when appropriate

Preferred Skills :

• Experience with skilled nursing facility admissions or intake
• Experience working in a skilled nursing facility or post-acute care setting
• Experience with insurance-related workflows or payer coordination
• Experience communicating with healthcare providers, facilities, families, and external vendors

By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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