Operations Manager

About Us:

Founded in 1984, Delta Western provides the fuel that keeps Alaska moving - from ships and planes to vehicles serving coastal and inland communities. With terminals across Western and Southeast Alaska, Delta Western is one of the state's leading independent distributors of petroleum products and lubricants, supporting essential industries and the communities that rely on them.

As part of NorthStar Energy and the Saltchuk family of companies, Delta Western combines deep local knowledge with shared expertise in safety, logistics, and operational excellence. The company's agility and problem-solving culture have earned it a reputation for reliability in some of the most complex and demanding conditions in the country.

The Delta Western team takes pride in being a trusted energy partner for Alaska - delivering fuel safely and efficiently, with a commitment to serving both customers and the community.

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Job Summary:

The Operations Manager is accountable for overseeing and managing all fuel delivery operations, encompassing linehaul and local home-heating deliveries, through direct employee supervision, safety and regulatory compliance, facility maintenance, and customer relationship cultivation.

Roles and Responsibilities:

• Recruit, hire, train, and manage CDL drivers (Class A/B) while promoting the company's core values.
• Ensure safe and timely delivery of dispatched loads, address customer concerns, and handle complaints beyond the dispatcher's scope.
• Monitor equipment status and perform preventative maintenance to maximize operational uptime and control costs.
• Conduct facility maintenance inspections and address minor repairs to maintain smooth fuel/lubes distribution operations.
• Monitor customer fuel/lubes requirements and pricing, identifying opportunities to expand the customer base.
• Enforce company safety policies and programs, conduct safety inspections, and report concerns to the appropriate channels.
• Ensure compliance with DOT regulations, maintain fleet maintenance records, and schedule equipment inspections and testing.
• Follow governmental agency regulations (USCG, EPA, ADEC) and ensure department employees comply with expectations.
• Provide direct supervision to distribution employees, mentoring, motivating, and developing staff.
• Recruit, interview, hire, and conduct training for location staff, including disciplinary actions when necessary.
• Conduct driver ride-alongs for training and customer interaction.
• Perform annual performance reviews and recommend salary adjustments based on accomplishments and goal achievement.
• Serve as the facility's first point of contact and provide technical advice, pricing, and product information to customers.
• Manage customer accounts, generate sales orders, and handle accounting responsibilities.
• Perform general office maintenance, manage inventory, and occasionally make small CDL deliveries.
• Participate in sales calls, represent the company at community and work-related functions.
• Performs other duties as assigned.

Education and Experience:

• High school diploma or GED. Bachelor's degree preferred.
• 3 years of experience in the petroleum industry or relevant substitute experience.
• Previous supervisory experience required.
• Knowledge of DOT, Hours of Service, and OSHA/Hazmat regulations.
• Class A CDL preferred.

• Valid Driver's License
• TWIC, Hazmat and Hazwoper can be acquired after hire.
• Forklift Certificate can be acquired after hire.

Benefits:

• Tuition Assistance
• 9 Holidays
• Discretionary Annual Merit Program
• Charitable Match
• Life Insurance - 2x your annual earnings
• Free Credit Report Monitoring
• Employee Assistance Program
• Telemedicine Options
• 3 Weeks Vacation
• Medical, dental, and visions plans
• Employee assistance program
• 401K 4% Match 3% employer discretionary
• Tapcheck: On-Demand Access to Earned Wages

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.