HISP Tenancy Support Case Manager

Hisp Tenancy Support Case Manager

Salary Range $30.00 - $32.00 Hourly Job Shift Day Education Level High School

Position Summary

The Tenancy Support Case Manager works as a participant-centered advocate to promote housing stability and long-term housing success for households participating in the HOME Tenant-Based Rental Assistance (TBRA) Program. The Tenancy Support Case Manager assists participants in identifying and securing appropriate housing while providing comprehensive tenancy support services, including individualized case management, housing stabilization planning, landlord coordination, and connections to community resources. Working collaboratively with the City of Fairfield, landlords, property managers, and community partners, the Tenancy Support Case Manager proactively prevents housing crises, strengthens tenant-landlord relationships, and supports participants in achieving greater independence. Throughout the two-year program, the Tenancy Support Case Manager provides ongoing supportive services designed to maximize housing retention and prepare households for a successful transition beyond HOME rental assistance.

Essential Duties & Responsibilities:

1. Providing comprehensive tenancy support services to assist program participants in obtaining, maintaining, and successfully transitioning through housing during the two-year HOME Tenant-Based Rental Assistance program.
2. Developing individualized Housing Stability Plans in collaboration with participants that identify goals, barriers, supportive service needs, and strategies to promote long-term housing stability.
3. Coordinating with the City of Fairfield, property owners, landlords, property managers, and community partners to support successful housing placements and ongoing tenancy.
4. Assisting participants with locating and securing appropriate housing that meets program eligibility requirements and aligns with their individual needs and preferences.
5. Providing education and coaching on tenant rights and responsibilities, lease compliance, budgeting, financial literacy, housekeeping, communication with landlords, and independent living skills.
6. Conducting regular home visits and participant meetings to monitor housing stability, assess ongoing service needs, and provide supportive case management throughout program participation.
7. Assisting participants in accessing mainstream benefits, healthcare, behavioral health services, employment services, education, childcare, transportation, and other community resources that support long-term housing stability.
8. Working collaboratively with landlords and property managers to proactively address tenancy concerns, resolve conflicts, and implement strategies that promote successful housing retention and prevent eviction.
9. Providing crisis intervention, problem-solving, and linkage to community resources to assist participants in overcoming barriers that may jeopardize housing stability.
10. Monitoring participant progress toward individualized housing stability goals and adjusting service plans as needed to address changing circumstances.
11. Maintaining accurate, timely, and complete participant documentation, case notes, and program records in accordance with HOME Program requirements, City of Fairfield policies, and agency standards.
12. Coordinating with the City of Fairfield regarding participant eligibility, program compliance, housing status, and successful program completion.
13. Tracking participant outcomes, housing retention, service utilization, and program performance measures to support reporting requirements and continuous quality improvement.
14. Maintaining knowledge of community resources, affordable housing opportunities, landlord partnerships, and changes to local housing and supportive service systems that may impact program participants.
15. Participating in multidisciplinary case conferences, community meetings, and program planning efforts to strengthen service coordination and improve participant outcomes.
16. Perform other related duties and assignments as required or requested.

Qualifications & Skills

• Must be passionate about Caminar's mission.
• BA/BS in a human services related field. Absent BA/BS, a minimum two-years of verifiable program experience in the provision of direct services to homeless individuals is required. High school diploma or GED required.
• Demonstrated experience in a program serving homeless individuals strongly preferred.
• Prior experience working with landlords, property managers, property owners, and/or housing developers.
• Knowledge in local communities and resources.
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Homeless Management Information Systems strongly preferred. Experience with web-based time and attendance and staff training and development system strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Problem solvingidentifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Customer Servicemanages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Oral and written communicationspeaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
• Quality managementlooks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizingprioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptabilityadapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependabilityis consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and securityactively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Position Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.
• Sensory : Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.

Essential Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position may require limited, occasional, or frequent driving. If required, a valid California driver's license, a reliable personal vehicle, and current personal auto insurance is required by law. In addition, an MVR sufficient to obtain and maintain insurability under agency auto liability policies are all essential job requirements.
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
• If applicable, a personal cell phone with reliable service and a data plan to use for business purposes.
• May be required to obtain and maintain First Aid and CPR certification.

We've Got You Covered

Medical, Dental, and Vision Health coverage choices to fit you and your family's needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.

Flexible Spending Account Receive tax savings on out-of-pocket health care costs.

Employee Wellness Program We'll reimburse you for a portion of your gym/fitness dues.

Life, Long-term Disability, and AD&D Insurance Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.

Paid Time Off We offer thirteen paid holidays and a generous sick and vacation benefit.

401(K) Retirement Savings Plan We offer options for both pre-tax and post-tax (Roth) contributions. The plan also offers an employer match on eligible employee deferrals at one year of service.

Commuter Benefits Commuting to work each day can be expensive. Receive tax savings on your commuting costs!

Employee Assistance Program For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time based on