(CSSNA) Service Parts Associate Level I

Job Title:(CSSNA) Service Parts Associate - Level I
Job Location: Nashville TN (37217)
Job Duration:6 Months on W2 (with possibility of extension)

Job Summary:
Responsible for assisting all Distribution Business customers technicians and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
Key Responsibilities
Complies with Health Safety and Environmental standards policies procedures and regulations. Uses appropriate personal protective equipment.
Carries out customer parts counter duties under moderate supervision including receiving parts calls greeting and assisting walk-in customers completing all paperwork and processing it accordingly and handling cash check and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
Utilizes various systems catalogs other resources and collaborates with technicians to identify and procure parts in the most cost- and time-efficient manner.
Ability to identify and act on opportunities with customers to upsell supporting products and services as appropriate.
Performs other duties under moderate supervision that may include managing stock levels shipping and receiving parts warehouse activities inventory management-related tasks core processing or other parts-related duties as assigned by management.

Qualifications and Competencies
Order Processing
Demonstrates the steps necessary to manage the processing of customer orders through order receipt exception identification and resolution to ensure orders are fulfilled to customer requirements.
Order Life Cycle Systems Knowledge
Demonstrates the steps within each system screen to process customer orders order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures Accountability
Holding self and others accountable to meet commitments.
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Warehouse Inventory Control
Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done with a focus on continuous improvement.
Customer Support
Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people.

Education Licenses Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications generating reports and advanced-level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience
Requires some work experience or an intermediate level of knowledge obtained through education training or on-the-job experience.

Top 3 Skills you are looking for:
1. Inventory Control
2. Shipping and Receiving
3. Multitasking

This position is responsible for a variety of warehouse and inventory functions including putting away inventory pulling and processing orders packing orders and handling shipping and receiving activities. The role will also involve breaking down large stock orders and properly stocking inventory pulling pick tickets and staging orders for delivery to trucks. A valid drivers license is required as the position may occasionally involve driving locally to pick up parts. We are looking for someone who is interested in building a long-term career with *** and is willing to learn and grow within the organization. Please note that the warehouse is not climate controlled and employees are required to wear steel-toe boots or shoes.

Required Experience:

IC