Tax Services, Managing Director

Who We Are Looking For State Street’s Tax Service team is looking for an experienced and dedicated leader to manage global tax reclaim filings across all markets and for all global clients. The role requires a strong understanding of custody tax concepts, broad and global custody tax withholding expertise, and strong management of a global team, including written and verbal communication, leadership, motivation, critical thinking and problem‑solving skills. Activities include engagement with tax offices, sub‑custodians, clients, internal leads, tax research teams and business units to facilitate the successful filing and collection of more than 200K reclaims annually. What We Value Excellent communication skills – ability to effectively run meetings, collaborate across global teams and functions, and present and discuss tax technical topics with clients, internal executives or other stakeholders. Ability to work in a high‑paced environment, be flexible, follow tight deadlines, organize and prioritize work. Proactive identification of potential issues and drive resolution. Leadership and effective management skills. Strong critical thinking, problem‑solving and decision‑making skills. Commitment to developing and motivating staff; working across teams to build synergies. Strong executive presence. Management and Team Working Responsibilities Ensure all staff have clear lines of reporting, authority levels, objectives, and progress is reviewed regularly in line with company policy. Develop effective working relationships and communications with staff and ensure that staff are motivated, continuously developed and supported. Work within Income and Tax Ares in executing the strategic direction of the function and operate within defined budgetary parameters. Ensure that appropriate management information is produced and reviewed at appropriate intervals. Participate in division‑wide working groups, task forces and projects as assigned. Operational Risk and Control Responsibilities Establish and monitor systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively. Ensure that all procedures are regularly reviewed and kept up to date. Ensure any procedure gaps are addressed through the implementation of appropriate procedures and controls. Identify and recommend process improvements to improve efficiency through the removal of redundant or non‑value‑added tasks. Establish and oversee the development of a risk culture within the business and ensure business‑line accountability for risk management and measurement. Support a culture of effective challenge to ensure appropriate governance. Client Service Responsibilities Ensure the team delivers excellent client service. Client‑facing support and escalation to resolve client or internal business‑unit issues, questions, or concerns. Serve as an SME speaking to details as required while managing multiple processes. Work as a member of a global team – provide status, communicate issues, share ideas, and follow processes for analysis, development, and support protocols. Strong communication and interpersonal skills essential. Supervisory experience required within a team environment. Education & Preferred Qualifications Understanding of the financial services industry. Bachelor’s degree or higher. 15+ years of Custody Tax experience in a custody and/or middle‑office environment. 10+ years of experience managing a team of at least 5 members. Strong business sense and awareness of key issues and risks within an income or tax operations environment. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams). Salary Range $170,000 - $267,500 annually. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location, the applicable range could differ. Benefits Employees are eligible to participate in State Street’s comprehensive benefits program, which includes a retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short‑term disability, and family care responsibilities; access to an Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and eligibility for certain tax‑advantaged savings plans. Equal Opportunity Employer As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Job Application Disclosure It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Job ID: R-791048 #J-18808-Ljbffr State Street