Coordinator, Operations and Initiatives

Job Summary

The Coordinator works under the supervision of the Operations & Initiatives Director to provide advanced administrative, operational, and programmatic support. This position operates with minimal supervision, managing complex workflows and serving as a subject-matter resource for internal and external stakeholders.

The Coordinator functions as a central resource across departments, ensuring accurate course setup, effective system functionality, compliance with grant and regulatory requirements, and high-quality data reporting. The role supports efficient processes that drive enrollment, completion, and employment outcomes.

This position directly contributes to student success, funding sustainability, and institutional effectiveness through accurate systems management, data-informed reporting, and continuous process improvement.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

System & Program Operations (30%)

• Coordinate course and session setup, updates, and microcredential builds within Enrole online registration system
• Open, audit, and maintain courses and sessions to ensure accuracy and availability
• Schedule sessions using 25Live
• Administer and maintain systems including Enrole, Informer 5, and Salesforce
• Serve as the primary system support contact for staff and students
• Train staff on system functionality, updates, and best practices

Grants, Compliance & Funding Oversight (20%)

• Review and approve or deny grant applications based on program guidelines
• Ensure compliance with grant requirements, FERPA, and institutional policies
• Conduct labor market data research to inform funding decisions and program eligibility
• Support and compile data for grant reporting
• Ensure alignment with R403 and applicable regulations

Financial Coordination & Reporting (15%)

• Reconcile and monitor aging reports and financial transactions
• Process manual refund requests and cash on account balances
• Support revenue tracking, reporting, and analysis
• Coordinate financial processes for contract training and employer sponsored registrations

Data Management & Performance Tracking (15%)

• Track and analyze:
• Enrollment and completion rates
• Employment outcomes for program completers
• Operational and program performance metrics
• Ensure data quality, integrity, and consistency across systems
• Generate reports using Informer 5 to support leadership decision making

Stakeholder Support & Coordination (10%)

• Provide support to students, staff, employers, and leadership
• Serve as a liaison for cross-departmental coordination
• Support contract training processes and company registrations
• Resolve complex issues and escalate as needed

Process Improvement & Documentation (5%)

• Develop and maintain Standard Operating Procedures (SOPs) and desk manuals
• Identify and implement process improvements, automation, and system enhancements
• Monitor workflow efficiency and recommend operational improvements

Other Duties as Assigned (5%)

Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.

Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum qualifications

• Bachelor's degree plus 25 years of relevant experience OR an equivalent combination of education and experience.

Preferred Qualifications

• Experience with Enrole, Informer 5, or similar systems
• Knowledge of workforce development programs and grant funded initiatives
• Experience conducting or utilizing labor market data analysis
• Familiarity with workforce training or custom training programs
• Experience ensuring compliance with FERPA and regulatory guidelines

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.