Parts and Maintenance Coordinator

Planned Maintenance Coordinator

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a Planned Maintenance Coordinator.

The Cleveland Brothers Equipment Management Services team supports customers by coordinating planned maintenance, inspections, fluid analysis, and equipment monitoring services for Caterpillar and competitive equipment. We work closely with customers, sales teams, and internal support teams to ensure our customers are successful by improving overall fleet performance through proactive service planning and operational support.

Job Summary

The Planned Maintenance Coordinator supports planned maintenance and contracted service programs by preparing accurate maintenance quotes, coordinating with internal departments, and following up with customers and Product Support Sales Representatives. This role helps ensure planned maintenance opportunities are quoted accurately, parts and service needs are aligned, and customer requests are handled in a timely and professional manner. The position requires strong attention to detail, effective communication, and the ability to work across multiple systems and teams to support customer maintenance programs and overall service growth.

Location: Murrysville, PA

Position Type: Full-Time

Responsibilities:

• Utilize Caterpillar proprietary software and other web-based applications to support maintenance planning and quoting
• Follow up with customers and Product Support Sales Representatives on planned maintenance opportunities and quote activity
• Coordinate with internal departments to support parts fulfillment, service planning, and quote accuracy
• Help ensure planned maintenance quotes align with customer needs, machine requirements, and program expectations
• Maintain organized records and documentation related to quoting activity and customer follow-up
• Communicate professionally and effectively with customers and internal teams daily
• Support additional Equipment Management Services functions or provide backup coverage for related roles as needed

Qualifications:

• High school diploma or equivalent required; associate degree or higher is preferred
• Strong experience in customer support, quoting, service coordination, parts support, or a related role preferred
• Ability to manage multiple tasks accurately, ensuring a strong attention to detail and ensure a positive customer experience
• Proficient computer skills and comfort working across multiple systems and software platforms
• Good communication and follow-up skills with both internal teams and external customers
• Ability to work independently in an office environment while also collaborating across departments
• Basic knowledge of equipment maintenance, parts, or service operations is preferred

Work Environment / Physical Requirements:

• Work is primarily performed in an office environment
• May require occasional travel to customer sites or offsite training
• Must be able to safely follow all company safety procedures

Why Join the Cleveland Brothers Team:

• Build the future: Build a modern capability that will be the foundation for the organization for the future
• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security and potential to obtain an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all the parts and equipment needed to get the job done, backed by industry-leading technicians and staff.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.