Veterinary Receptionist

Veterinary Receptionist

Are you an experienced Veterinary Receptionist who thrives in a fast-paced, team-oriented hospital? Cobb Animal Clinic is looking for a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our growing team in Greensboro, North Carolina. For decades, Cobb Animal Clinic has been dedicated to one mission: "To provide exceptional pet care in a compassionate, caring, and professional environment."

As the first and last person our clients interact with each day, our reception team plays a vital role in creating an outstanding experience for every pet and family who walks through our doors. If you enjoy building relationships, solving problems, staying organized, and working alongside an exceptional veterinary teamwe'd love to meet you.

Why Join Cobb Animal Clinic?

You'll become part of a collaborative hospital where every team member contributes to exceptional patient care. We value:

• Compassionate client service
• Positive attitudes
• Teamwork and collaboration
• Attention to detail
• Professional growth
• High-quality veterinary medicine

No two days look exactly the same, and that's exactly what makes this position rewarding.

What You'll Do

As a Veterinary Receptionist, you'll help keep our busy hospital running efficiently while providing outstanding customer service. Responsibilities include:

• Answering multi-line phones while providing exceptional customer service
• Scheduling appointments, surgeries, boarding, and grooming reservations
• Greeting clients and checking in patients
• Processing prescription refill requests
• Communicating with veterinarians and technicians regarding patient needs
• Preparing estimates and invoices
• Maintaining accurate electronic medical records
• Processing payments and client transactions
• Helping manage appointment flow throughout the day
• Maintaining a clean, welcoming reception area
• Completing daily, weekly, and monthly administrative tasks
• Supporting a positive client experience from check-in through checkout

What We're Looking For

This is an excellent opportunity for someone who enjoys interacting with people just as much as they enjoy helping animals.

Required Qualifications:

• High School Diploma or GED
• 1+ year of customer service experience
• Ability to multitask in a fast-paced veterinary or healthcare environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Professional, positive, and dependable attitude
• Ability to remain calm and compassionate during emotional situations
• Comfortable learning new technology and practice management software (Cornerstone experience a plus!)

Preferred Qualifications:

• Previous Veterinary Receptionist or Veterinary CSR experience
• Experience working in a veterinary hospital
• Familiarity with veterinary terminology
• Experience using electronic veterinary practice management software (PIMS)
• Knowledge of prescription refill processes and appointment scheduling

Physical Requirements:

• Stand or sit for extended periods throughout the workday
• Lift and carry up to 4050 pounds with or without accommodation
• Bend, kneel, reach, and move throughout the hospital
• Work around animals of varying sizes and temperaments
• Work in an environment with exposure to animal dander, cleaning products, disinfectants, and occasional loud noises
• Use computers and phones for extended periods while accurately documenting patient information

What We Offer

We believe great teams deserve great benefits.

Full-Time Team Members Enjoy:

• Competitive Compensation
• Competitive hourly pay based on experience
• Health & Wellness
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program (EAP)
• Calm Health Wellness Resources
• Financial Benefits
• 401(k) with Company Match
• Life Insurance Options
• Work-Life Balance
• Paid Time Off (PTO)
• Paid Holidays
• Professional Growth
• Ongoing training and development
• Career advancement opportunities
• Internal promotion pathways into leadership, technician, and specialty support roles
• Additional Perks
• Employee Pet Care Discounts
• Rocket Lawyer Legal Services for eligible team members and immediate family

Why You'll Love Working Here

At Cobb Animal Clinic, you'll join a team that truly enjoys working together. We support one another, celebrate successes, and remain committed to providing compassionate care to every patient and exceptional service to every client. If you're looking for a long-term opportunity where your customer service skills, professionalism, and passion for veterinary medicine can make a meaningful difference, we'd love to hear from you.

Apply today to join the team at Cobb Animal Clinic and help create exceptional experiences for pets, their families, and the community we proudly serve.

About Cobb Animal Clinic

Cobb Animal Clinic, located in Greensboro, North Carolina, has provided quality veterinary medicine for over 50 years. We have long been recognized as one of the premier veterinary facilities in the state with a reputation for outstanding client service and patient care. We are a team of 6 veterinarians and over 25 support staff, but our experience is not our only asset! We continuously upgrade and enhance our facility and medical equipment so we can offer our patients the latest in technology. Our doctors and staff attend many hours of continuing education every year to add to their medical and product knowledge. Our practice focus is on preventative medical care. We believe our job is to guide and educate our clients about pet care to enable them to maximize their pet's health and lifespan. Cobb Animal Clinic is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy

Cobb Animal Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.