Operations Manager

Job Description

Job Description

Operations ManagerSaint Paul, MN | Full-Time Durahome Painting Plus is seeking a dynamic, results-driven Operations Manager to serve as the right hand to our Owner/CEO and drive operational excellence across all departments. This key leadership role combines strategic oversight with hands-on execution, focusing on achieving aggressive financial targets while building systems for sustainable growth. The ideal candidate will take complete ownership of company operations, optimize existing processes, and personally execute critical functions including recruiting, project coordination, and customer service excellence.

Key Responsibilities

Financial Performance & Strategic Leadership

• Drive company to achieve $400,000 in net profit within the calendar year through effective operational strategies
• Maintain 50% gross profit margins across all projects through efficient execution and cost control
• Execute financial planning, budget management, and comprehensive reporting for executive decision-making
• Monitor KPIs, optimize resource allocation, and identify revenue enhancement opportunities

Operational Excellence & Systems Management

• Take complete ownership of operational systems with authority to execute, refine, replace, or create processes as needed
• Implement approximately 1 system improvement per week as determined in weekly GSR meetings
• Manage company software stack (Monday.com, G-Suite, CompanyCam, PaintScout, Pipedrive) and optimize integration
• Create and maintain comprehensive operations manual and Standard Operating Procedures
• Drive cross-department coordination ensuring efficiency across marketing, sales, production, and administration

Human Resources & Team Development

• Execute recruiting strategies with immediate focus on filling project manager positions and other critical roles
• Conduct interviews, evaluate candidates, and make hiring recommendations based on organizational needs and cultural fit
• Implement comprehensive onboarding processes and performance evaluation systems
• Foster positive work environment promoting teamwork, collaboration, and professional growth

Production & Project Coordination

• Schedule $2,000,000 in painting projects optimizing crew utilization and customer satisfaction
• Coordinate project transitions from sales through production, maintaining daily touchpoints with active projects
• Organize production documentation within 2 days of project submission and coordinate material ordering
• Execute quality control procedures and project close-out processes including customer follow-up

Customer Experience & Office Management

• Maintain 95% or higher customer satisfaction rating and achieve 5-star reviews from 1 in 5 clients
• Answer 97% of incoming calls and manage estimate scheduling as priority function
• Execute day-to-day office operations including administrative functions, vendor relationships, and financial processing
• Provide executive assistant support including GSR meeting preparation and comprehensive business reporting

Who We're Looking For

• Proven experience in operations management, preferably in construction, painting, or home improvement industries
• Strong financial acumen with experience in budget management, profit analysis, and cost control
• Exceptional systems thinking with ability to create, optimize, and document operational processes
• Experience in recruiting, hiring, and team development with focus on cultural fit
• Outstanding communication and customer service skills with ability to maintain professional relationships
• Detail-oriented project coordinator with ability to manage multiple priorities simultaneously
• Strategic thinker who can balance high-level planning with hands-on execution

What We Offer

• Competitive Compensation: $85,000 annual salary plus substantial bonus opportunities
• Performance Bonuses: $5,000 bonus for achieving net profit target plus 15% profit sharing on amounts above $400,000
• Customer Success Rewards: $50 per 5-star Google review and $500 quarterly bonus for maintaining 95%+ satisfaction
• Additional Benefits: $100/month gym stipend, $25 cell phone stipend, laptop provided, training scholarships up to $3,000
• Growth Potential: Opportunity to shape company operations and grow with expanding business
• Professional Development: Structured quarterly reviews, goal-setting framework, and educational support

Our Company Values

We seek candidates who embody our core values: Deliver What You Promise, Radical Transparency, Efficiency and Effectiveness, Continuous Improvement, Build Meaningful Relationships, Emotional Intelligence, and Meritocratic Decision Making.

How to Apply

Ready to take ownership of operations and drive exceptional results? Join our team dedicated to operational excellence, customer satisfaction, and sustainable growth. We're looking for someone who thrives in a results-driven environment and is excited to make a direct impact on company success.

Durahome Painting Plus is an equal opportunity employer committed to creating an inclusive environment for all employees.