Crisis Care Centers Levy Project Manager, Project/Program Manager III

Crisis Care Center (CCC) Levy Project Manager

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. We believe in working as one team that solves problems—striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.

Within DCHS, the Behavioral Health and Recovery Division (BHRD) administers a broad array of public behavioral health and substance use treatment, prevention, crisis response, and social services that support individuals in pursuing recovery. BHRD is seeking a Crisis Care Center (CCC) Levy Project Manager to advance procurement, compliance, and implementation work associated with Strategies across the Crisis Care Centers Levy. Approved by King County voters in April 2023, the nine-year levy (2024–2032) funds the Crisis Care Centers Initiative, which will establish a countywide network of five crisis care centers, restore and expand mental health residential treatment beds, and invest in the behavioral health workforce. These crisis care centers will include three core components—a 24/7 Behavioral Health Urgent Care Clinic, a 23-hour Crisis Observation Unit, and a Crisis Stabilization Unit—and will be competitively procured by DCHS and operated by qualified behavioral health agencies. Using a "no-wrong-door" approach, crisis care centers will endeavor to screen and triage any individual seeking behavioral health crisis care and will coordinate closely with post-crisis follow-up services to ensure continued stabilization and support.

This position will play a key role in managing procurement and contracting processes, guiding program design and policy development, and overseeing operational systems that support quality improvement and audit readiness. This position is responsible for monitoring budgets, tracking expenditures, and managing invoices while coordinating across multiple systems and stakeholders, including providers, internal teams, and community partners. This position will report to the Crisis Care Center Strategic Planning Manager with matrix supervision to the CCC Business Operations Manager and the Capital Development Program Manager.

This recruitment is currently only open to King County DCHS employees. This recruitment is to fill a Term-Limited Temporary (TLT) position that is anticipated to be 18 months in duration. If filled by an employee who has passed their initial probation, the TLT will be as a Special Duty Assignment (SDA).

Job Duties

To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to:

• Coordinate procurement and contracting processes for Crisis Care Centers (CCCs), post-crisis follow-up programs, and related initiatives.
• Assist in preparing, transmitting, and managing Council-related documents in alignment with the Implementation Plan requirements.
• Provide subject matter expertise on crisis service program design, operational policies, procedures, and clinical best practices.
• Develop and maintain standardized operating procedures, including CCC Operations and Capital Development workflows.
• Lead and facilitate project reviews to identify lessons learned, evaluate operational changes, assess impacts, and analyze system-level risks.
• Oversee CCC crisis audit activities, including tool development, project management, and delegation to the Operations team.
• Track and monitor invoicing, budgets, spending, and reporting schedules across programs.
• Coordinate and complete financial documentation and invoicing; manage LOAs and associated administrative processes; and work with project and program teams to monitor budgets and expenditures.
• Collaborate with crisis providers, first responders, hospitals, behavioral health organizations, and managed care plans to ensure strong system coordination and community communication.
• Liaise with internal BHRD teams; facilitate cross-sector meetings; collaborate with other CCC Project Managers; brief the Executive Leadership Team (ELT); and provide project management guidance to senior leadership.

Experience, Qualifications, Knowledge, Skills

WE ARE LOOKING FOR CANDIDATES WHO HAVE:

• A minimum of three (3) years of experience in program management, grant management, or public administration—or an equivalent combination of education and experience.
• A minimum of one (1) year of experience in auditing.
• Experience with preparation of transmittals for legislative and/or public forums.
• Strong organizational skills, including the ability to manage multiple projects, prioritize competing deadlines, and maintain attention to detail.
• Excellent verbal and written communication skills, including public speaking and presenting complex issues in accessible ways.
• Ability to work independently in a fast-paced, deadline-driven environment and adapt to changing priorities.
• Ability to collaborate with internal BHRD teams on monthly budget monitoring and expenditure tracking.
• Proficiency with Adobe and Microsoft Office applications including Excel, Publisher, PowerPoint, Outlook, and web-based tools.
• Demonstrated success supporting open communication, teamwork, service excellence, learning, and continuous improvement.
• Deep commitment to Equity and Social Justice principles, with understanding of impacts of place-, race-, and policy-based inequities.
• Strategic problem-solving skills, including the ability to anticipate challenges and integrate forward-looking solutions.
• Valid Washington State Driver's License or ability to travel within King County in a timely manner.

Desired Qualifications

• Knowledge of behavioral health recovery principles and behavioral health/social service continuums through professional or lived experience.
• Experience developing operating procedures and workflows.
• Experience developing audit tools and managing audit processes
• Experience supporting legislative transmittals.

Additional Position Information:

• This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
• The CCC team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The onsite location is Chinook, 401 5th Ave, Seattle, WA 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
• This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm.
• This position is not represented by a union.
• Classification: Project/Program Manager III

Who May Apply: This position is open to all qualified King County DCHS employees that meet the minimum qualifications. Interviews for this selection process will take place on or around July 20, 2026. Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive. If you have any questions, please contact Phitsamai Xaxouthep, View email address on talent.com.

Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal