Maintenance Supervisor

Income Maintenance Supervisor II (IMS II)An Income Maintenance Supervisor II (IMS II) provides supervision, training, and support to the Work First Family Assistance (WFFA), Subsidized Childcare Assistance (SCCA), and Energy team members. Job responsibilities include:Directing department employees; instructing, reviewing work, assigning work, maintaining standards, acting on employee concerns, selecting new employees and appraising employee performancesReviewing program objectives and service delivery needs with staff as well as formulating specific goals and objectives for this programWorking directly with internal and external customers and community partnerWorking directly with Childcare providersPreparing reports/documentation and ensuring the unit is meeting all timeliness and quality measuresThe ideal candidate will possess the following knowledge, skills and abilities:Knowledge of WFFA, SCCA, & Energy policiesWorking knowledge of Microsoft Office SuiteGeneral computer knowledge and ability to learn and navigate various programs and databasesKnowledge of NC FastExcellent customer service skillsAbility to prioritize tasks and reassess as priorities change in a fast-paced environmentAbility to de-escalate upset customers / remain calm in stressful situationsStrong written and oral communication skillsMust be available to work during emergency situations.Education and ExperienceBachelor's degree and two year of experience as a casework or investigator in an economic service program and preferably with one year of supervisory experience; or Associate degree and four years of experience as a caseworker or investigator in an economic service program and preferably with one year of supervisory experience; or An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Direct experience with NC FAST is highly desirable as well as the Intro to Human Services and Income Maintenance Caseworker - NC FAST Certificates.Physical RequirementsMust be physically able to operate a variety of office equipment. Must be able to exert a negligible amount of force constantly to move objects.Additional InformationBrunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs. Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits. Brunswick County offers the following benefits:Vacation LeaveSick LeavePetty LeavePaid HolidaysLongevity PayHealth Insurance401 (k) Plan457 Deferred Compensation PlanTerm Life CoverageLong Term DisabilityShort Term DisabilityFlexible Spending AccountsVision InsuranceUniversal Life InsuranceCritical IllnessTuition Assistance