Assistant Director of Rooms

Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium. Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match! Assistant Director of Rooms Overview: The Assistant Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention, and Guest Services. This is an executive level position reporting to the Director of Rooms. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes. Responsibilities: Oversight of all front office and guest service operations including front desk, concierge, and bell/door associates along 4/5-star guidelines Ensuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force. Ensuring the Excellence in appearance of all areas throughout the hotel Producing constant improvement in guest experience satisfaction metrics Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems Participating in weekly labor and financial meetings Providing assistance in developing the annual hotel budget Preparation of action plans as directed by management Planning and execution of special projects given by the Director of Rooms Daily reviews of operating outcomes (including corrective action if required) Working closely with Valet & Loss Prevention to plan and execute the Associate Parking Plan. Maintaining high visibility with associates and guests Qualifications: Bachelor's degree or foreign equivalency required. Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years. Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred. Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite). Excellent verbal and written communication skills required. Must demonstrate strong leadership skills and the ability to nurture managers-in-training. Must be detail-oriented and organized. Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner. Must be highly service-oriented. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.