BUSINESS OFFICE MANAGER

Job Description

Job Description

SUMMARY:

The Business Office Manager is the operational and administrative backbone of the community. Partnering with the Executive Director and Regional Leadership, this role oversees the day-to-day business functions of the community — driving financial performance, supporting a strong team culture, and ensuring the community operates at its highest level.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Financial management of the community, while working to meet budgetary goals. Must be able to interpret, comment, and engage in the following:
  • Income / Expense management
  • Ability to read and understand property level financial statements (i.e., income statements, balance sheets, AP/AR, General Ledger Accounting Statements).
• Identifies operational issues and implements solutions partnering with management
• Ability to develop administrative programs and implement changes successfully
• Implements corrective action when needed to ensure a healthy work environment for all staff
• Ensures the facility adheres to all federal, state, and local laws and health regulations
• Responsible for making hiring decisions as well as terminating staff members when necessary, with support from management and Corporate Human Resources Department
• Monitor Housing Authority ledgers and Housing Authority delinquents for the site
• Assist site with preclose and first of month billing when needed
• Dedicated to meeting company standards and goals; open to feedback and review
• An exceptional ability to form relationships with staff, residents, and their families to grow tenant satisfaction and census and cater to needs
• Works closely with all departments and can be a liaison between inter company management
• Possesses an inherent desire to help others and make a difference in the lives of the people they encounter every day
• Coordinate and carry out special tasks per Regional Manager’s directive
• Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• 3 years’ experience in a management level role in senior living or other residential housing environments. Experience as an assistant manager of a private apartment community with responsibilities for leasing/admission, maintenance, management of administration and employees, or an equivalent combination of education and experience.
• High school diploma required.
• Bachelor's degree (B. A.) in business is preferred.

COMPUTER SKILLS:

Microsoft Office Suite, Email. RESMAN, YARDI, ONSITE experience strongly preferred. Must be able to quickly adapt to new online, web-based programs used in day-to-day management.

CERTIFICATES & LICENSES:

Texas state driver’s license, with a clean driving record.

SUPERVISORY RESPONSIBILITIES:

Directly supervises four or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Bilingual Preferred (English/Spanish)