Jr. Workplace Support Specialist (Mailroom)

Job Description

Job Description

Jr. Workplace Support Specialist (Mailroom)

Location: Washington, DC (** Local candidates only )

Pay: $23–$25/hr (Weekly pay + Medical benefits)

Contract: Long-term, ongoing (no set end date — based on performance)

Schedule: Full-time, Monday–Friday (8:30 AM – 5:30 PM) onsite

**Please note: Must 2-10 years of experience in facilities, mailroom, and/or shipping/receiving roles. Requires excellent communication skills. 

*This role offers excellent career growth potential, along with great on-site perks such as daily breakfast, lunch, dinner, and snacks.*

Our client is a leading U.S. software company that builds cutting-edge data and analytics platforms used by global institutions across government, healthcare, finance, and more. Their technology helps organizations make smarter decisions — from preventing security threats to accelerating medical research.

Core Responsibilities

• Sort, log, and distribute incoming and outgoing mail and packages (FedEx, UPS, DHL, USPS).

• Weigh and apply postage, arrange pickups, and track all shipments in the mail delivery system.

• Handle returned or misrouted mail and resolve related issues.

• Process work orders via the company’s CMMS ticketing system and route requests appropriately.

• Support light office and administrative tasks (photocopying, printing, etc.).

• Coordinate with property management and parking services to handle building-related employee requests.

• Manage inventory for office, technology, and shipping supplies; restock PPE and first aid materials regularly.

• Conduct inspections and audits of janitorial services; communicate feedback to vendors.

• Assist with onsite meeting setups, events, and leadership visits.

• Maintain a proactive, organized, and service-oriented approach to all mailroom and facilities duties.

• Be willing to support other business-critical office operations as needed.

Requirements

• 1-10 years of experience in facilities, mailroom, and/or shipping/receiving roles.

• Hands-on experience working with FedEx, UPS, DHL, and USPS pickup/delivery procedures.

• Comfortable weighing mail, determining correct postage, and managing daily package flow.

• Highly organized and able to prioritize multiple tasks in a fast-paced environment.

• Demonstrated “can-do” attitude — completes tasks promptly and follows through without delay.

• Experience working with ticketing/work order systems (CMMS or similar).

• Strong attention to detail and commitment to high-quality work.

• Excellent communication and teamwork skills.

• Must be able to lift up to 50 lbs and climb ladders up to 10 ft.

• Willingness to work occasional overtime or on-call shifts when required.

• Must pass a standard background check.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.