IT Support Specialist 1

Position Overview Support will primarily be provided through in‑person communication, though it may also require using remote methods like phone assistance. The position demands an understanding of various concepts, practices, and procedures in the field. Achieving goals will depend on the guidance of management and colleagues. A Day in the Life This position involves performing various tasks related to technical support. It requires both individual and teamwork, with the associate working under the guidance of the manager and director. Attention to detail and the ability to work under supervision are crucial for success. Responsibility Highlights Address tasks efficiently and promptly. Provide excellent customer service with prompt responses, clear communication, and consistent follow‑up. Maintain a detailed incident log documenting steps taken to resolve issues and fulfill requests. Collaborate with the team on projects, including large‑scale software or hardware deployments and migrations. Consistently report on different aspects of the job to supervisors and managers. Travel to various locations may be required. Education & Experience Associate’s Degree or equivalent work experience required. Licenses/Certification/Registration A+ Certification or equivalent certification relevant to PC support. Experience Possesses 2+ years of relevant work experience in the field or a related area. Skills & Abilities Strong knowledge of Windows 11, macOS, iOS, Android, and standard software applications. Excellent customer service and communication skills with the ability to explain technical concepts to non‑technical users. Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools. Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus. Effective problem‑solving skills and attention to detail. Benefits Competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage, life and disability insurance. Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We provide training and development opportunities so associates can grow with us. Equal Opportunity Employment Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Compensation Compensation Range: $15.60 - $22.00. #J-18808-Ljbffr