IT SUPPORT SPECIALIST

Worcester Public Schools Durkin Administration Building - Worcester, Massachusetts Open in Google Maps IT SUPPORT SPECIALIST Job Details Job ID: 5875259 Application Deadline: Posted until filled Posted: Aug 07, 2026 12:00 AM (UTC) Starting Date: Immediately Job Description The Worcester Public Schools is looking for an energetic and knowledgeable IT support specialist to add to its dedicated team. Not only does the district have excellent benefits, but you also get to go home feeling you truly helped a child’s education by providing our teachers and staff with top-notch technical support. Your days will never be the same, as the core team supports over 50 locations, 25,000 students, 5,000 staff, and 30,000+ devices. Come join our team and feel good about what you do for a living! START DATE: Immediately REPORTS TO: LEAD HARDWARE REPAIR TECHNICIAN / INFORMATION TECHNOLOGY OFFICER This position is responsible for maintaining district computers, Chromebook, computers, iPads, printers, projectors, and other hardware and software in the district. Technology is always evolving, so this person must maintain a working knowledge of current technology. Principal Responsibilities 1.Re-imaging computers using portable and server based images 2.Repair and maintain computers, Chromebook, printers, tablets, projectors, and other hardware 3.Configure and install computers, Chromebook, printers, tablets, projectors, and other hardware 4.Maintain Windows Active Directory on assigned computers, including joining and removing computers from the domain 5.Assist the networking group with network, server, and software image troubleshooting 6.Transport and move technology hardware as requested by building principals, technology contact, or supervisors 7.Work with the district contact for disposal or recycling of retired computer equipment 8.Re-purpose computer equipment by salvaging usable parts before disposal or recycling 9.Coordinate with vendors to complete warranty work as necessary 10.Troubleshoot wiring related problems, including patch cables, Ethernet jacks, switches and stacks and WAN related problems 11.Respond to IT tickets using the district’s ticketing system 12.Responsible for assuring equal educational opportunity to all individuals regardless of race, color, gender, age, marital status, religion, gender identity, national origin, sexual orientation, homelessness, or disability. 13.Performance of other job-related duties as assigned. Required Qualifications 1.Working knowledge of current and previous generation Windows operating systems and Microsoft Office suites 2.Working knowledge of Gmail and other G Suite products 3.Experience maintaining and repairing printers 4.A minimum of three years’ successful hardware repair troubleshooting experience. 5.Associates degree, or equivalent work experience, in computer science or related field 6.Excellent people skills 7.Reliable vehicle transportation, license, and clean driving record 8.Ability to lift at least 40 pounds Preferred Qualifications 1.Bachelors degree in computer science or related field. 2.CompTia A+ certification 3.Microsoft certified professional 4.G Suite certifications 5.Ability to speak Spanish, Vietnamese, Albanian, Portuguese, Arabic or an African language. WORK YEAR: Full Year Position / 52 Weeks WORK DAY: 7:30 A.M. to 3:30 P.M. Position Type: Full-time Salary: $26 to $36 Per Hour Job Categories: Support Staff > Computer Support Equal Opportunity Employer The Worcester Public Schools is an Equal Opportunity/Affirmative Action Employer/Educational Institution and does not discriminate regardless ofrace, color, ancestry, sex, gender, age, religion, national origin, genderidentity or expression, marital status, sexual orientation, disability,pregnancy or a related condition, veteran status or homelessness. TheWorcester Public Schools provides equal access to employment and the fullrange of general, occupational and vocational education programs. For moreinformation relating to Equal Opportunity/Affirmative Action contact theHuman Resource Manager, 20 Irving Street, Worcester, MA 01609,View phone number on click.appcast.io. Job Requirements Citizenship, residency or work visa required Contact Information Bob Walton , IT Director 20 Irving Street Worcester, Massachusetts 01609 Phone: View phone number on click.appcast.io Fax: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr