Senior IT Technician

Senior IT Technician (SR Tech)

Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!

The Senior IT Technician (SR Tech) is responsible for advanced IT support across office and active construction jobsite environments, including endpoint support, applications, connectivity, security enforcement, and jobsite technology lifecycle support. This role serves as an escalation resource for complex technical issues, supports regional IT operations, and helps maintain reliable, standardized, and secure technology environments.

Salary Range: $85,000.00 - $105,000.00 annually (companywide)

Benefits:

• Group medical, vision, and dental insurance, including a choice of two benefit plans - a PPO plan and a High Deductible/ Health Savings Account plan with company contribution to HSA.
• Company-paid short and long-term disability plans, group life insurance, and AD&D plans.
• Untracked/unmeasured vacation.
• Sick leave accrued at 1 hour of sick leave for every 30 hours worked with an annual carryover of 80 hours.
• 9 paid holidays each year.
• Paid parental leave.
• Annual discretionary bonus based on company profitability and your manager's assessment of your performance.
• A 401(k) savings plan under which BNB matches the first 3 percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (pre-tax) and Roth (post-tax) contribution options.
• We are proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It's 100% company-funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).
• Vehicle/Vehicle allowance, fuel card, and toll pass.

Job Responsibilities:

• Provide Tier 2 and Tier 3 support for endpoints, mobile devices, applications, infrastructure components, cloud services, and core business systems across office and jobsite environments.
• Coordinate jobsite technology setup, support, troubleshooting, and demobilization, including temporary connectivity, equipment deployment, vendor coordination, and site infrastructure needs.
• Troubleshoot complex technical issues involving Windows devices, VPN, identity, endpoint security agents, Microsoft 365, Egnyte, and related business platforms.
• Act as an IT information hub to ensure continuity of support between users, jobsites, vendors, regional IT staff, and IT leadership.
• Assist with hardware provisioning, deployment, inventory, and lifecycle support for laptops, peripherals, mobile devices, and networking equipment.
• Support user onboarding and offboarding activities, including account creation, access changes, and account termination as assigned.
• Enforce endpoint security standards including MFA, disk encryption, patching, antivirus/EDR tools, Zero Trust controls, and related policy requirements.
• Support Microsoft 365, Azure AD/identity services, Intune, Exchange, SharePoint, remote access, and networking utilities as needed.
• Monitor jobsite connectivity, coordinate issue resolution with vendors or internal teams, and assist with connectivity-related billing review as assigned.
• Create and maintain technical documentation, standards, SOPs, knowledge base articles, and jobsite setup or teardown procedures.
• Serve as an escalation resource and mentor for IT Technicians; partner with IT leadership on regional initiatives, pilots, rollouts, and standardization efforts.
• Perform other related duties as assigned in support of business needs and the essential functions of the role.

Qualifications:

• 5+ years of hands-on IT support experience, including senior-level responsibilities.
• Strong knowledge of Windows OS, Microsoft 365, identity services, endpoint management, and common business applications.
• Experience supporting endpoint security tools and standards, including MFA, EDR/antivirus, encryption, patching, and access controls.
• Demonstrated ability to troubleshoot complex technical issues independently in both office and field environments.
• Demonstrated ability to prioritize competing requests and respond with appropriate urgency.
• Demonstrated ability to take ownership of technical issues from identification through resolution while coordinating effectively with users, vendors, and internal teams.
• Ability to work in active construction jobsites, including navigating uneven or rough terrain and adapting to dynamic site conditions.
• Experience with networking technologies including firewalls, VPNs, VLANs, internet connectivity, and Ubiquiti UniFi solutions is preferred.
• Experience with ITSM platforms such as Freshservice or Zendesk is preferred.
• Valid driver's license and ability to travel regularly to offices and jobsites as required.
• Excellent oral and written communication skills with a professional, customer-focused approach

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Our Commitment to Diversity and Inclusion

At BNB, diversity, equity, and inclusion are the driving forces in which our culture is built. We recognize that our unique and vast differences bring a richness to our lives and work environment. This fosters stronger and more meaningful relationships within our company and the communities in which we serve. Our mission is to strive to provide an environment that is respectful, safe, fair, and inclusive, so that we can be stronger, wiser, and better together.

Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.