Manager, Revenue Cycle Management

Life at Healthy Alliance At Healthy Alliance, our purpose is to improve health and empower communities facing barriers. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy. Full‑time Description Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York’s 1115 Waiver Amendment’s SCN & Health‑Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end‑to‑end process for screening, navigation, and the delivery of services – including food, housing, and transportation to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our vision of cultivating a world wherein everyone has a fair and just opportunity to be as healthy as possible. Why You Should Join Healthy Alliance Benefits Competitive compensation package Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short‑term disability and life insurance with buy‑up options, flexible spending and HSA company‑contributed accounts, and more 401K with a company match Unlimited paid time off after 90 days of employment Company‑sponsored training and certification opportunities Hybrid work environment and people‑first workplace A workplace that values safety, respect, employee engagement, recognition, and diversity Salary range: $77,550-$89,182 per year, commensurate with experience Who You Are The Manager, Revenue Cycle Management is responsible for the day‑to‑day management of the Revenue Cycle Management billing function as well as the supervision and training of Finance Liaison and Billing Specialist staff to ensure successful implementation and execution of Healthy Alliance’s Social Care Network (SCN) health‑related social need (HRSN) services billing requirements. What You’ll Do Supervise and aid Finance Liaisons and Billing Specialists in Healthy Alliance’s revenue billing cycle management. This includes—but is not limited to—billing Medicaid, Managed Care Organizations (MCOs), and all other related SCN billing activities. Oversee the SCN’s HRSN billable service submissions for timely submission and completeness, following up with the community‑based organization’s (CBO) financial point of contact, MCOs, and Medicaid as needed. Monitor SCN partner HRSN billable claims and assure follow‑up of denied claims, including but not limited to correction, rebilling, and collection of claims. Manage and oversee remittance advice and the posting of such in the internal and external electronic billing systems. Work with the Director, Revenue Cycle Management to ensure maximization of cash collections through diligent and timely monitoring of all open accounts receivable balances. Review cash receipts and EOBs to ensure that all charges are properly billed and paid. Collaborate with Director, Revenue Cycle Management and internal cross‑functional teams to meet partner needs and ensure positive partner experiences. Hold weekly check‑in meetings with Finance Liaisons, Billing Specialists, and partners. Identify partner needs and connect to appropriate Healthy Alliance stakeholders. Use Healthy Alliance tools and resources to inform partner communications and meetings. Exercise discretion and professional judgement to maintain project‑specific timelines and communicate project expectations and timeliness with internal and external stakeholders. Embody Healthy Alliance’s vision, mission, and goals. Perform other responsibilities and duties as assigned. How You’ll Lead Developing and Empowering Others: Coach team members, align development goals to business needs, and delegate stretch assignments. Transparent and Thoughtful Communication: Adapt communication to different audiences and manage sensitive conversations effectively. Driving Accountability and Results: Hold team members accountable while balancing quality, speed, and outcomes. Cultivating Trust and Collaboration: Lead cross‑functional collaboration and resolve conflict constructively. Strategic Thinking and Vision: Connect daily work to strategy, anticipate risks, and align resources to future needs. This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice. This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor’s degree in a related field required or equivalent experience such as accounting or business‑related fields. Professional Work Experience Minimum 5+ years of work experience in government/health care payor billing and revenue cycle management to include Medicaid and MCOs. Knowledge, Skills, and Abilities Excellent written and verbal communication skills for all levels of management. Strong technical proficiency with Microsoft Office (Excel, Outlook, etc.). Outstanding communicator with strong oral and written skills. Proven ability to manage multiple projects simultaneously. Strong leadership skills to guide and manage a team. Perform all work in accordance with Healthy Alliance core competencies and values. Healthy Alliance is an At‑Will Employer. Equal Opportunity Employer Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. Privacy Requirement This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Salary Description $77,550‑$89,182 per year #J-18808-Ljbffr Healthy Alliance