Medical Assistant

Medical Assistant

Hot Job

917 N 4th St - Wilmington, NC 28401

Overview

Category Health Care

Description

SUMMARY: The Medical Assistant (MA) assists the provider in providing clinical care to the patient. The MA performs a variety of duties to include clinical, administrative and laboratory functions. This job includes a very large amount of patient contact. This position will work with a diverse population of patients to include Pediatric, Adolescent, Adult, Geriatric, and Prenatal.

PRIMARY DUTIES AND RESPONSIBILITIES

Patient Care/Administrative Duties:

• Initiates retrieval of patient's chart and North Carolina Immunization Registry (NCIR) and/or outside medical records when applicable
• Calls and assists patient from waiting area to patient room and directs patient throughout the visit including exiting the patient.
• Takes patient vital signs, documents, and performs Point of Care Testing (POCT) as appropriate, (HGB, glucose, UA, Hgb A1c, RSV, Flu, Covid, Strep, UDS, Urine hCG)
• Demonstrates the ability to accurately provide appropriate care according to the patient's age and diagnoses (i.e., Prenatal, Pediatric, Adolescent, Adult and Geriatric)
• Uses standing orders and check-in procedures to expedite patient visit.
• Contributes to optimal efficiency and productivity of the clinical care team by anticipating needs of patients, nursing staff and provider during the medical visit.
• Documents clinical activities in a timely, legible, comprehensive, and accurate manner
• Implements nurse's instructions and provider's orders effectively and in a timely manner.
• Coordinates referral appointments for patients per provider order, and tracks referral progress
• Reviews encounter form and directs patient to other members of interdisciplinary team.
• Addresses needs of patients by completing forms accurately and thoroughly.
• Performs or assists with documentation of lab results and collecting data.
• Participates in population management with other members of the care team.
• Reviews provider appointments the day before visit to anticipate patient and provider needs.
• Provides clinical assistance via telephone under the direction and supervision of providers and nurses.
• Completes all protocols as well as completes PHQ9 and GDS screening
• Completes vision and hearing screenings.
• Completes phone notes per MNHC guideline.
• Other clinical and administrative duties as assigned and within scope of practice.

Quality Control/Safety:

• Monitors environment to ensure safety (i.e., EKG machine, BP machine, lamps, scales)
• Follows protocol for the reporting of equipment malfunctions, safety hazards and incidents promptly to appropriate person.
• Consistently follows all safety policies and procedures.
• Utilizes Personal Protective Equipment (PPE) appropriately
• Cleans and prepares instruments. Set-up of supplies and equipment in patient rooms.
• Labels, packages, and disposes of specimens per lab protocol.
• Uses two patient identifiers prior to all procedures and prior to patient check-in.
• Cleans/disinfects examination rooms according to OSHA guidelines.
• Performs POCT and Quality control, accurate documentation of laboratory procedures.
• Restocks exam rooms and checks expiration dates on all supplies.

Procedure Execution:

• Ensures sterilization and instrument availability.
• Prepares and sets-up supplies and equipment in examination or treatment room.
• Sets-up/assists in performing sterile procedures, treatments, and tests using skilled technique and following all prescribed safety measures.
• Performs injections according to MNHC policy and safe practices.
• Performs phlebotomy according to MNHC policy and safe practices, processes specimens appropriately.

Patient Education:

• Provides appropriate education materials to patient (VIS, Fever Dosage Sheets, CVS, etc.)
• Explains procedures, treatments, medication usage as appropriate.
• Documents teachings and patient/family responses to such in the patient medical record.
• Perform all other duties as assigned.

Customer Service (Internal and External Customers)

• Demonstrates concern for the rights, privacy and confidentiality of patients and others.
• Understands the urgency of customer needs and responds quickly.
• Treats all patients in accordance with the Patient's Bill of Rights
• Considers the impact on patients, visitors and peers when acting and carrying out one's own job tasks.
• Anticipates the needs of patients, visitors, providers and peers and assists them in a helpful, positive manner.
• Seeks to solve problems for patients and their families and provides encouragement to others.
• Communicates with patients/families, visitors, and coworkers in a courteous and respectful manner.
• Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels.

Teamwork

• Consistently works in a positive and cooperative manner with other employees in and outside of departmental unit.
• As an active member of the care team, shares observations and contributes to the patient care plan.
• Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the opinions and ideas of others.
• Shares information and one's own expertise with others to enable them to accomplish goals and objectives.
• Seeks out opportunities to help rather than waiting to be asked.
• Assists other team members in the performance of their assignment.
• Performs job duties effectively when floating to other clinical areas as needed.

Professional Conduct

• Maintains professional demeanor in all interactions with patients and staff.
• Demonstrates understanding of HIPAA and follows protocol for proper release of information.
• Functions independently and completes assignments with minimal supervision.
• Adapts to changes in the work environment.
• Maintains acceptable attendance record.
• Observes work schedule by being punctual for shift, observing designated break schedule, and not leaving work area while on duty.
• Adheres to all applicable MNHC and department rules, policies, and procedures.
• Participates in ongoing education, in-services, staff development and meetings.
• Completes annual trainings (Bloodborne pathogen, CPR, Safety)
• Responds positively to constructive criticism from peers and supervisors.
• Adheres to Dress Code Policy per Personnel Manual
• Performs general upkeep to ensure patient and work areas are clean, orderly, and aesthetically pleasing.

Efficiency

• Completes work in an organized and timely manner.
• Prioritizes and plans work activities to achieve maximum efficiency.
• Strives to improve center productivity.
• Minimizes non-productive time by filling slow periods with activities such as assisting others, professional development and education, organization of work area, housekeeping, etc.
• Organizes job functions and work area to effectively complete assignments.
• Manages resources efficiently and works to reduce costs and improve quality.

Quality of Work /Problem Solving

• Demonstrates commitment to excellence by consistently looking for ways to improve and promote quality.
• Identifies problems in a timely manner and assist in developing alternative solutions.
• Contributes to Continuous Quality Improvement activities
• Reports to appropriate person any conflicting cultural values, ethics, or religious beliefs that may impact patient care.
• Consistently evaluates work and evaluates if further steps are needed to meet customer/patient/management expectations.
• Takes initiative and engages in problem-solving within the scope of the job duties.