Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA with employer match
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown to a strong team of five full-time professionals. I chose to become a State Farm agent because I wanted the flexibility and independence of being my own boss, paired with the opportunity to help others grow — both customers and team members alike.

Giving back to the community is also an important part of who we are — our agency participates in at least one community service project or charitable initiative every quarter. We offer great benefits designed to reward effort and support long-term success, including a 3% retirement match after one year, a health benefits reimbursement account, and a $1,000 signing bonus for new hires.

Our office culture is built on trust, integrity, and a shared commitment to personal and professional growth. We’re looking for team members who are self-motivated, coachable, and take pride in doing the right thing — people who want to be part of a positive, high-energy team that celebrates wins and supports one another every step of the way.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joseph Breen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.