Collections Manager
Virtual Vocations Inc
Managing a team of collection agents, the full-time remote Collections Manager will oversee the collection of payments on delinquent loans, monitor performance trends, and ensure adherence to company policies and procedures. Key responsibilities Provide guidance, support, and training to collections agents to meet performance metrics Utilize performance monitoring tools to identify trends and drive continuous improvement initiatives Review accounts to identify collection trends and orchestrate resolution plans Required qualifications Bachelor's degree in a related field or equivalent work experience 5 years of Collections and/or Customer Service experience in progressively elevated roles 2 years of experience in managing collection teams Bilingual (English and Spanish) preferred Experience in the financial industry preferred
Vacancy posted 1 day ago
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