Collections Manager
$100k - $120kSP Global DRT
ABOUTTHECOMPANY
SERVPROTeamSPG,basedinEncino,California,isaleaderinremediationandrestoration,providingbest-in-classservicetohandleemergencyandreconstructionneeds24/7.Ourgoalistohelpminimizetheinterruptiontoyourlifeandquicklymakeit\"Likeitneverevenhappened.\"
JOBDESCRIPTION
TheCollectionsManageroverseesanddrivesthecollectionsprocesstoensuretimelyrecoveryofoutstandingreceivablesandoptimizationofthecompany’scashflow.Thisrolefocusesexclusivelyoncollections,includingnegotiatingpayments,resolvingdisputes,andimprovingcustomeraccountperformance,whilemaintainingstrongrelationshipswithclientsandcollaboratingcloselywithinternalteams.
KEYRESPONSIBILITIES
- Leadership&TeamManagement
- Lead,mentor,andmanagethecollectionsteam,settingcleargoalsandexpectations
- OverseedailycollectionsoperationstoachieveDaysSalesOutstanding(DSO)anddelinquencyreductiontargets
- Fosteracultureofaccountability,communication,andcollaborationwithintheteam
- CollaboratewiththeFinanceDirector/Controllertoaligncollectionsstrategieswithorganizationalgoals
- CollectionsStrategy&Execution
- Overseeandactivelymanageallaspectsofthecollectionsprocess,fromearly-stagefollow-upstoescalations
- Prioritizeanddirectcollectioneffortstoensuretimelyresolutionofoutstandingbalances
- Investigateandresolvecustomerdisputes,coordinatingwithinternaldepartmentstoremovepaymentbarriers
- Negotiatepaymentarrangementswithcustomersanddocumentcommitmentsinthesystemofrecord
- Developandmonitorkeyperformanceindicators(KPIs)forcollections,includingDSO
- Partnerwithlegalcounselorthird-partyagenciesforescalateddelinquentaccounts
- Maintainprofessional,customer-focusedcommunicationthroughoutthecollectionscycle
JOBREQUIREMENTS
- 5+yearsofprogressiveexperienceinB2Bcollections,withatleast2yearsinasupervisoryormanagerialcapacity
- Bachelor’sdegreeinFinance,Accounting,BusinessAdministration,orarelatedfield
- Strongleadershipskillswithprovenabilitytomanageateamanddrivemeasurableresults
- Excellentanalytical,communication,andnegotiationskills
- ProficiencywithERPsystems(e.g.,NetSuiteorsimilar)andadvancedMicrosoftExcelskills
- MustbeauthorizedtoworklawfullyintheUnitedStatesandabletosuccessfullycompleteabackgroundchecksubjecttoapplicablelaw
PREFERREDSKILLS
- Experiencewithhigh-volume,multi-stateB2Bcollections
- Experienceinrestoration,construction,orinsurance-claimscollections
- Knowledgeofcreditriskanalysisandlegalcollectionprocedures
- Provenabilitytoimplementprocessimprovementsandautomationsolutions
- Strongcustomerserviceorientationwithconflict-resolutionexperience
POSITIONDETAILS
- Full-Time,Exempt
- In-Person,Encino,CA,8:00AM–5:00PM
- Salary:$100,000–$120,000annually,basedonexperience
PHYSICALDEMANDS
- Primarilyoffice-basedworkinaclimate-controlledenvironment
- Prolongedperiodsofsittingatadeskandworkingonacomputer
- Frequentuseofhandsandfingersfortyping,writing,andhandlingdocuments
- Repetitivemotions,includingkeyboardinganduseofamouse
- Frequenttalkingandhearingforphone,virtual,andin-personcommunication
- Closevisualacuityforreadingdocumentsandviewingcomputerscreens
- Occasionalstanding,walking,bending,reaching,andfiling
- Occasionalliftingandcarryingoffilesorsuppliesupto25pounds
- Abilitytoopenfilingcabinetsandbendorstandonastepstoolasneeded
SERVPROTeamSPGwillconsiderqualifiedapplicantswithcriminalhistoriesinamannerconsistentwiththeLosAngelesFairChanceInitiativeforHiringOrdinanceandtheCaliforniaFairChanceAct.
#J-18808-LjbffrVacancy posted 2 days ago
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