Shift Supervisor

Job Description: Shift Supervisor at Fazoli’s Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that! Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast‑paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said “yes,” then we want YOU to join our team as a Shift Supervisor at Fazoli’s! We provide competitive benefits, daily pay for all hourly employees, and a stable, flexible schedule. Benefits Medical Benefits Bonus Potential Free Meals while Working* Tuition Reimbursement/ GED Assistance Life Insurance Direct Deposit Tenure Recognition Referral Bonus Opportunity for Advancement Uniforms Vacation Employee Assistance Program (ComPsych) Unity Care Company Chaplain Position Overview The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift, managing the front‑line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. Key Responsibilities Leadership & Team Supervision Supervise and lead team members during the shift, ensuring tasks are performed effectively and efficiently. Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment. Ensure the team is trained on company policies, procedures, and best practices. Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered. Customer Service Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints promptly. Monitor guest satisfaction and handle concerns, ensuring customers leave with a positive impression. Lead by example in providing friendly and efficient service to all guests. Operational Efficiency Oversee the restaurant’s daily operations, including food preparation, inventory management, and cleaning procedures. Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner. Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness. Financial & Cash Handling Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions. Assist in managing labor costs by adjusting staffing levels as needed to meet demand. Maintain adherence to company policies for handling cash, credit cards, and other forms of payment. Staffing & Scheduling Ensure that breaks, meal periods, and shifts are managed appropriately for staff. Step in as needed to cover shifts or assist with additional tasks when required. Food Safety & Sanitation Ensure the restaurant is compliant with health and safety regulations. Monitor kitchen and dining areas to ensure cleanliness standards are maintained. Oversee the proper storage and handling of food and supplies to prevent waste or contamination. Problem‑Solving & Decision Making Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns. Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager as needed. Communication & Reporting Communicate effectively with management, staff, and guests to ensure smooth operations. Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager. Provide feedback to the management team on employee performance and operational improvements. Skills & Qualifications Experience : Previous experience in food service, preferably in a supervisory or leadership role; background in fast‑casual or quick‑service restaurants is a plus. Leadership : Strong leadership and people management skills to effectively lead a team and foster a positive work environment. Customer Service : Excellent customer service skills with the ability to resolve complaints and ensure satisfaction. Communication : Clear and effective communication skills, both verbal and written. Problem‑Solving : Ability to make decisions quickly and effectively, resolving issues with minimal disruption. Multitasking : Strong organizational skills and ability to manage multiple tasks and priorities simultaneously. Attention to Detail : High level of attention to detail in maintaining restaurant standards and meeting customer expectations. Job Requirements Ability to stand for extended periods (4–8+ hours) with periodic breaks. Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment. Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level. Capability to walk up and down stairs and use a step ladder as needed. Occasional sitting, talking, and active listening as required by the role. Ability to lift and carry up to 50 pounds regularly; use appropriate lifting equipment or seek assistance for heavier loads. Ability to move around the kitchen quickly and efficiently. Compliance with food safety and sanitation regulations. Work Environment / Job Conditions Flexible scheduling, including nights, weekends, and holidays. Work in a loud, fast‑paced environment. Employees may regularly work in varying temperature zones, including hot kitchen areas and cold storage. May involve exposure to heat, noise, and cleaning chemicals in the kitchen area. Proper personal protective equipment (PPE) and training is provided to ensure safety and comfort. Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well‑being. Job duties span both indoor and outdoor settings, requiring adaptability to different environments. Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean exterior for guests. Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors. This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli’s. Specific duties and requirements may vary by location or role. #J-18808-Ljbffr Fazoli's