Patient Support Services Supervisor

Job Description

Job Description

Patient Support Services Supervisor - Front Desk

Location: Trujillo Alto, PR

Employment type: Exempt, Full-Time

Salary range: $20.05 - $22.15 per hour

Schedule: 8:00AM - 5:00PM, Monday to Friday (may include weekends, holidays, rotating and overnight shifts)

At NeoMed Center we provide integrated primary and preventive health services in order to achieve a community well-being; highlighted among the most creative and dynamic providers in Puerto Rico. As talents, we distinguish ourselves by making the experience of our patients and clients a hallmark of our brand, ensuring an accessible and responsive health care. Our institution is building a world-class primary healthcare system, aimed at improving health outcomes for our patients and building healthy communities on the island.

Are you ready for a rewarding career?

Over 450 people in Puerto Rico work at NeoMed Center, Inc.

Come and join our high performance team today!

Our Benefits

We offer a highly competitive package of benefits and rewards in Puerto Rico.

• 30-day Vacation paid time off (PTO)
• 18-day Sick PTO
• Birthday and Personal PTO
• Paid Trainings
• Health, Dental & Vision Insurance
• 401(k) Retirement Plan
• Maternity and Parental Leave
• Christmas Bonus
• Professional Advancement Opportunities
• Onsite Gym
• Free Parking
• And much more!

General Description

The Patient Support Services Supervisor is responsible for planning and leading the front desk department, by supervising clerical staff who provide direct service to patients and visitors. This managerial role ensures accurate patient records and the delivery of an excellent customer experience. As the front desk leader, trains and mentors the staff, manages team performance, and supports administrative processes, and collaborates in center meetings to improve workflows, reduce wait times, and enhance organizational efficiency. The Patient Support Services Supervisor also handles documentation, scheduling, office supply management and maintains clean, organized workspaces while ensuring strict patient privacy and fostering a culture of trust.

Job Activities

• Lead and supervise the Patient Support Services team and related staff.
• Ensure staff have the tools, training, and resources needed to perform effectively.
• Manage employee performance, including evaluations, disciplinary actions and terminations.
• Oversee staff scheduling, attendance and payroll accuracy.
• Provide coverage in patient support roles as needed.
• Address and resolve patient inquiries, concerns and complaints.
• Conduct interviews for open positions within the team.
• Maintain a clean, organized and professional front-desk environment.
• Ensure team compliance with organizational policies, including HIPAA and confidentiality standards.
• Supports the Health Center Administrator with team leadership and process improvement initiatives.
• Supervise staff across multiple service areas and monitor operational efficiency.
• Collaborate with Billing and Collections on medical billing processes.
• Monitor data entry, patient records and system accuracy.
• Ensure timely submission of patient encounter data.
• Track performance metrics, patient access trends and service utilization reports.
• Conduct audits of patient registration and documentation processes.
• Monitor patient flow, wait times and emergency room services.
• Train staff to improve service quality and minimize errors.
• Oversee patient scheduling and follow-up processes across programs.
• Prepare operational and quality reports periodically.
• Ensure accurate patient information collection, documentation and signatures.
• Manage daily cash reconciliations, petty cash and bank deposits.

Minimum Education

Bachelor’s degree in Health Services Management, Business Administration, Office Systems Administration, and/or a related field from an accredited institution.

Experience

• Three (3) to five (5) years of supervisory and/or managerial experience
• Leadership experience within the healthcare industry or primary care setting (preferred)

Licenses / Certifications

• Medical Billing and Coding certification (preferred)
• HIPAA compliance certification or training (preferred)

Additional Requirements

• Full availability for rotating and overnight shifts, weekends, and holidays.
• Bilingual proficiency in English and Spanish.
• Familiarity with electronic health record (EHR).
• Knowledge of medical billing cycles and coding practices.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Essential Worker

As recognized leaders of the comprehensive primary health in Puerto Rico, we reaffirm our commitment to always offer medical services to our patients, even during emergency events and/or natural disasters. NeoMed Center employees are considered essential workers, whose role is critical in the continuity of these important services, even in such circumstances. By applying for this position, you acknowledge that NeoMed Center may require your services during and immediately following such events.

EEOC

NeoMed Center is an equal employment opportunity employer. NeoMed Center does not discriminate in employment on the basis of race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.