Bilingual Customer Service Representative

Overview

Corporate Tools is looking to add a new member to our team in a support capacity who is fluent (speaking, reading and writing) in Spanish and English. You will help our clients, both English and Spanish speaking, use our software, start and maintain their businesses and quite often, figure out how to help them close their business. Our Spanish speaking client base is still growing, so about 75% of this job will be working with our English speaking clients. The job is full time, Monday - Friday.


We are looking for happy people who enjoy helping others. No experience is necessary if you have a desire to learn. We'll train you on corporate formalities, customer service and how to interact with clients on a high level. This is a great long term position that allows employees a chance to have a great work/life balance.


This is not a sales position. We don't want our clients to dread calling us because they have to listen to pushy sales pitches every time. We also think our employees are great and we want them to feel comfortable to be themselves. So we don't use scripts. We just expect our team to be respectful, friendly and helpful.

Wage


Up to $20.50 / hour


Benefits

• 100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
• Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
• Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
• Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
• No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities

• Answer 100+ calls a day about starting and maintaining a business
• Help the customer support team answer emails
• Help the mail team process documents

Requirements

• A Professional Working Proficiency level of Spanish and English
• An ability to treat others with respect
• Willingness to be trained
• Desire to learn
• Patience
• Type at least 50 words per minute
• Basic computer skills