Service Manager

What You Will Do As a Service Manager, you lead the service team and help keep operations running smoothly. You support technicians, work with dispatch, and make sure customers have a positive experience from start to finish. Core Values Integrity – We do the right thing, even when no one is looking. Ownership – We take responsibility for the growth of our team, the organization and ourselves. Service – We take the extra step to go above and beyond what is expected of us. Qualifications Must be able to lift and maneuver equipment up to 75 lbs. Must be able to crawl, climb, kneel, squat, bend and reach overhead Must be able to climb and work on ladders Must be able to use hand and power tools High school diploma or GED is required 3+ years management experience A working knowledge of plumbing is required Valid driver's license is required Strong supervisory experience, communication and computer skills are required Ability to work after regular business hours as needed Responsibilities Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement Resolves customer issues and complaints to ensure customer satisfaction Collaborates with the general manager on creating and managing budget Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles Reviews reports with management Instructs crews on proper use of materials and quality workmanship Reviews payroll records to ensure that technicians are paid properly Communicated with dispatchers to ensure appropriate technicians for types of service Evaluates staff to determine training requirements Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed Additional related duties as assigned/needed by branch/general manager Desired Skills Safety HVAC Plumbing Scheduling Teamwork Customer service Problem-solving Management Communication Leadership Benefits We offer employees an outstanding compensation package with paid holidays, vacation, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance. We also celebrate you by paying holiday pay for your birthday. As an extra perk, we are an employee-owned company including an Employee Stock Ownership Plan. About Us Our mission is to provide safety and comfort to the customers and communities we serve. Our team is committed to doing the job right and providing excellent service. Legal Summers Plumbing Heating & Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating & Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. #J-18808-Ljbffr Cnected